Technical Support

I just updates the client after several years away. I'm getting weird bugs in game, like the game will get stuck on the loading menu often when I try to dock or take a jump gate. I'll set a warp course and just keep going in a random direction at one of the nav points. Sometimes the game will be delayed and I won't be able to select a nav point for a minute and my warp and normal navigation will be offline. Conversations with npcs will take minutes to get a response. Should I just try reinstalling? Has anyone else experienced this?

Hi, I've been trying for a couple of days to multibox and have not had much luck. Theres a couple of forum posts on here to help and ive tried reading through, using the scripts people far better than me have already made but i've had no luck. Could someone help me to make a simple AHK script that just tells all clients to assist the leads target and fire? Im happy doing everything else manually, just getting everyone to target and fire on a few key presses would be enough for me.

Hello, I recently reinstalled the game after months of not playing. None of my game accounts are showing up on the portal. How do I resync my game accounts with my email?

Well, things sure are interesting... Got my game re-installed, got net-7 launcher working smoothly, figured out how to recover passwords for my sub-accounts, played the game for a bit, everything smooth as glass...and then it happened...my wife saw me playing, and said..I love that game!! Install it on my PC too so I can play!! Calamity!! I use Windows 10 with Mozilla, she uses Windows 11 with Chrome...I don't understand why it won't work...but it won't work. Installed fine, ran the E&B config fine, updated Net-7 Launcher no issues. But when it's time to hit "PLAY" it pauses for 20-25 seconds then says "Server failed to respond to login attempt". …

I finally joined a guild and shortly after that I log in and see Megan and all my avatars but when it goes to the map screen it freezes. I have tried various combinations of the checked boxes in the launcher and different avatars after logging in to the character screen but always with the same result. The last time I was actually in game I was in an area I did not recognized and Woodstock told me to log off then back on and he would put my character in a different area. I don't know what to do, reload the game ? I have the original disc any help would be greatly appreciated *smiles*

Howdy, been a while since i played E&B. Upgraded from Win 7 way back and couldn't figure out how to make it go in Win 10. That seems to have been fixed now, got everything installed, graphics/resolution are fine...but i get to the Login page with Megan, and I'm stumped. I have many characters on the server, 5 of them level 150..across 4 'accounts'. They are all linked under a master account, and i can see all sorts of details about each one on the net-7 site..talents, ship equipment, factions..all of it. I can even see the names of which character is in which of the 4 accounts...but i cannot recall what password i used for any of the 4 back in 2016 when i last played…

I'm trying this out for screen management and was wondering about getting it configged with the launcher etc.   Anyone using it already successfully?

This whole problem started a couple weeks ago when I reset the game into windowed mode to see how that worked. I didn't like what I saw so i reset to full screen. Yes, I remembered to video test and apply. Since then when I alt+tab to change from window to window both of my monitor screens black out for 1-2 seconds before coming back on. That was the first problem. Today the reactor bar drains completely when I go into cloak mode. When i come out, it resets to full immediately. While in cloak mode I have no indication of what level of reactor power I have. Added to that, the buff indicators in the upper right corner of the screen no lon…

all other PCs/Laptops work fine. dell studio xpswin10 WiFi connection Norton 360 VNP turned off

I installed the game correctly, patched it like it was supposed to be. Then I logged into the game, selected a character, and then my game seems to freeze at the loading screen on the way in. It won't go all the way into the game. I've looked around in the forum and can't seem to find a way to fix this and I don't know what to do. Any help would be appreciated. I am on an Alienware Laptop running Windows 11 Home 64 bit. I have run a performance check and try to run the game in full screen mode. Umzadi Mystical Knights Terran Trader

Need help, I clicked on both reset updates and check for updates under the launcher tab, its not working. I looked on the download list on the site and cant find anything. Every time I hit play it requires a newer version of the game that I cant find.

Apologies for posting about a bug/in-game issue in this forum as usual, but not sure where else to put it. FYI @Kyp / @RedKite My understanding is that the spawn times for raid triggers were increased over the holidays (though maybe they were just being respawned manually?) but ever since the Jan. 9th restart the controller trigger mob (Scavenger Drone ZX1) has not spawned. We've contacted Woody about this and before yesterday's restart he said it was showing something like 11 days until spawn. Yesterday after the restart he indicated it should be ~3 hours based on the number of seconds he said it had, but it never spawned. I've been wa…

when i launch the net 7 launcher it opens my D drive and sits and then opens the launcher with this error code See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.ArgumentException: The path is not of a legal form. at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck) at System.IO.Path.GetDirectoryName(String path) at LaunchNet7.FormMain.DoCheckForUpdates() at LaunchNet7.FormMain.FormMain_Load(Object sender, EventArgs e) at System.Windows.Forms.Form.OnLoad(EventArgs e) at System.Windows.Forms.Control.…

Hi there, i am returning player after slacking off for 11 years (!). I installed the client and the launcher. i followed all steps of the FAQ/mini-guide. Yet i am somehow lost as the launcher is V1.9.9 and refuses to find any update informations. I drilled some holes for the network communicatio (port 3600-3808 udp/tcp), too. Ip is correctly selected. I have no clue why there is no updating happening. Any ideas? Regards Ciannicay

Hi all, Old player returning for a dose of EnB! I have toons spread across multiple accounts. All of them are missing some assets - mostly just occasional icons in inventory, however some toons have green and yellow spheres while in space and when viewing the ship's inventory. See photos at this imgur link: https://imgur.com/a/Vitr6C2 Woodstock suggested I delete the TH6 files in C:\Program Files (x86)\EA GAMES\Earth & Beyond\Data\client\mixfiles. Twice I shut down the app, deleted the TH6 files, and restarted the game via the Net7 launcher, but both times the missing artwork did not come back. I then deleted my EnB install, downloa…

Hi everyone I've read some posts about multiboxing and really want to set that up , Last time i played i ran 2 laptops and a PC for my 3 toons and it was painful.. 3 toons is enough for me and looking for a simple way to that. Alot of the post are quite old , and seem quite complicated to be honest. right now I cant work how to move my windowed game , I cant drag the game to one side ,which covers the launchnet7 icon. Is there a relative simple way for me to this get 3 windows up and running thanks

Hi All I have been gifted a PC (i7) windows 11 , it currently has no graphic card fitted. the only games I'm interested in playing is E&B (and Fortnite with my kid) I see that graphic cards need to Run Direct X 8.1. dose this mean i need an older type card to run this game. Will a newish card that has directX 9 or above be ok is there a series of Graphics cards i should be looking at that will work . sorry to ask such i daft question. Thanks

So, this is the first time I've tried playing since updating my computer to Windows 11. I haven't played games much since shortly after due to some hand surgery. But now the game won't load. NET7 loads just fine, no problems there, it updated the client without issue. But after clicking the play button everything closes, and the game executable appears to crash immediately. Nothing seems to have changed in terms of what has been set to run as admin and in compatibility mode. I found the following in the event logs, so hopefully someone knows what is happening... - System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8…

After clicking play on the Net7launcher it closes and the net7proxy runs ok but game never launches. I have monitored task manager during the launch and after I click play {LaunchNet7} closes and no other executables open. I have set my settings in E&BConfig and ran performance test with no issues. After looking through my antivirus and firewall reports I didn't see anything to suspect that they are a problem. To err on the side of caution I disabled them both briefly and got the same result. During the installation I was asked to select the executable file to be updated .... \release\client.exe I checked the router and …

Tried to build ML-X3 ammo, explosive, with the command /craft 20... I was missing the K3 Explosive Pack, which I then added from my vault..... but then I used the same /craft 20 command again, without exiting the build terminal........ the result was 180 missiles, Not 20 stacks... I have reproduced this error Twice with Woody's help. I'm sure you can also reproduce the error, unless I'm Special, LOL. Just reporting a bug and hope you can fix it! Woody told me to post it here but I'll also post in the bug tracker, just to make sure. Teflonprime ( Leader of Epic Gamers )

Hi all, I've been playing on and off for many years now. Just tried to log in now after being away for about a year and I have observed the following 2 issues: 1. This happens when clicking Play from the launcher: I've found that using a VPN to the US fixes this. This has never been necessary in the past. What's changed? 2. If using the VPN, I can get the game to launch.. then enter username and password successfully, but after selecting a character, it just hangs.. and I've tried this with 2 different game accounts. What's going on, guys? PS - Nothing has changed on my end since last yea…

Just curious to why the wreckage of the Lv54 and lv56 mobs on Primus plant despawn when you try to loot them. Ive tried multiple times to loot the mobs after killing and they just vanish once i hit the loot icon.

14 year old laptop running win 10. When I launch Net7 it shows offline. If I change server to the dev it shows online, but i cant login. Have a win 11 pc that shows online and can play!

i press play and the game window open's then close's window's 11 dont know what else you might need to help

I selected EnB Config and run as administrator. Unchecked window mode and clicked perofrnace test. It looked good so I clicked ok. Clicked Net-7 Launcher run as adminstrator..... When I do this the N7 Icon is in my task bar. I cannot see it on my screen to click play. Please help!!!