Kyp

C:\Program Files (x86)\Net-7\database Remove the GalaxyMap.dat from this folder, force another update reset and try it again. I saw some behavior like this for a small set in the beta long ago and I recall this fixing it but I am unsure why unless that file is corrupt.

You'll need to be an administrator of the computer and then save the file to somewhere you can normally write, and then copy it to that directory to succeed. You cannot save directly under there without the step of saving it somewhere else.

^ Validate that you can connect to and communicate with patch.net-7.org If you have virus scanners and the like you may ask someone who knows or helps with your computer to establish exceptions for you unless you're familiar with the process. Our folder will generally need an exception because much of the software is not signed.

Launch Admin mode and tell it to reset the updates, this should bring you from 'default' to current regardless of settings and should overwrite anything in the current release as we do. I'm not sure which Net7Proxy we're on without looking into it, but it may not be that version and we don't really retain older copies due to generally no need. When we update that, we want you to update as well and release it to you. Without a valid version, you cannot connect to the emulator.

There are certain, shall we say... sects (heh) of V'rix that don't like humans / terrans etc in general. They don't care about the established faction. That said if they are a warlike type right now they will likely attack you on sight in the vast majority of cases because you aren't part of the hive and they abhor disorder which Terrans basically generate all around, be mindful that in this situation the definition of Terran means all 3 of the races we know in the game.

Sorry, I loosely based those notes on a lot of random things we did in the past however many months since we'd last released and kept it generic. There were basically a lot of random bugs that were addressed and we're staging for some upcoming story changes. That's all I feel like revealing for now though.

We don't generally remote to other people's machines to do support. I don't ask the developers to do this, if they choose to do so of their own accord then that's fine. There isn't really that much in the way of logging beyond symptoms because most of the issues connecting center around missing certificates or old versions of the pieces and parts since they aren't always backward compatible (for good reason) I get frustrations but it's not going to help you solve the problem -- as it almost never does, neither in development or operating servers and systems, it makes you make spurious configuration changes that amount to a hill of beans. My most common experience has been conflict among redistributables and the like that I have installed for various projects. So that said, separate the 2 issues, even if you believe they are linked as this is the first rule of troubleshooting, break down the problems into the most simple pieces and diagnose those. So which is more important to solve first, getting into the game or the config? They are two different executables and one not launching or the other not launching will not affect each other. All the configuration utility (either the original or the fan-made one) just tweak registry settings and nothing more. We'll start with the game because I assume that's more critical to you like it is to most. The message you displayed at the top of page 2 for this indicates you are experiencing a socket timeout, which is either a firewall or some other utility stopping it from connecting. 1) Can you resolve 'sunrise.net-7.org' in DNS? 2) Can you ping the same domain from #1 (i.e. do you get response traffic) 3) What antivirus tools or software is currently running on each system? Do you have a hardware firewall or does your router/switch/network gear have any in-built firewall? I would also submit to you to verify if you do have any antivirus tools running -- for example Avast -- that you ensure that our software directories on your system have exceptions defined, mainly because our software is not signed and currently these applications tend to have habits of blocking our executables by default as a result.

Haven't removed any player data since the final wipe in 2012. What version is the net7 client when you try to log in? If you tell it to reset the patches does it download again and what's the behavior after that? (reset patch data is in the launcher menu, top left)

Fair warning likely to reboot that server again to install monthly updates.

All fixed up.

Interesting and yes Cipher's got a point. I haven't ever installed it on a non-home system. I have visual studio and run it as well, as does Cipher and some others but it was a thought. I've seen it come up. I have never seen enb_up.exe fail though. THat was a delta installer done before even my time here to bring the game files up to date w/ the sunset and we went from there to patch all of the content we have so far added into the game.

I saw something similar with a mobile game I played. I had to disable the feature on a new router my ISP brought out in order to make the game work without incredible extra lags when it was transitioning between screens.

So to be clear you're launching one of the config programs, and either one of them is crashing? Is your account an administrator on the local PC? These tools are very old and do things that modern security isn't a fan of (read: setting registry keys) If this message is still the same: Faulting application name: E&BConfig.exe, version: 1.0.0.3, time stamp: 0x3d754f52 Faulting module name: E&BConfig.exe, version: 1.0.0.3, time stamp: 0x3d754f52 Exception code: 0xc0000005 Fault offset: 0x00120b58 Faulting process id: 0x2390 Faulting application start time: 0x01d3792a1fb9032d Faulting application path: C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&BConfig.exe Faulting module path: C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&BConfig.exe Report Id: 714d47d6-2ed5-45ad-bd14-dec7f5eb816b Faulting package full name: Faulting package-relative application ID: Then the exception code means it is an Access Violation, i.e. the program is trying to write to protected or unmapped areas of memory. This still suggests that security software is involved. Are you certain these are the only two things you are running? (in short, this type of error is triggered at the processor level when code tries to execute in a bad place, in this case triggering WER/JIT debugging.) Did you do any customization to these executables? Have you already tried reinstalling the game and the Net-7 client while you've got your antivirus disabled? You're certain all of the paths are on the Windows Defender exception list? https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

Yeah, sorry about that. I need to update that software. I believe it is making it through because I am seeing e-mails to the company account for donations, but that software and the way it works with Paypal was outdated so they started refusing the connection. I was supposed to have it updated before June 15th and did not. Sorry about that.