Kyp

I saw something similar with a mobile game I played. I had to disable the feature on a new router my ISP brought out in order to make the game work without incredible extra lags when it was transitioning between screens.

So to be clear you're launching one of the config programs, and either one of them is crashing? Is your account an administrator on the local PC? These tools are very old and do things that modern security isn't a fan of (read: setting registry keys) If this message is still the same: Faulting application name: E&BConfig.exe, version: 1.0.0.3, time stamp: 0x3d754f52 Faulting module name: E&BConfig.exe, version: 1.0.0.3, time stamp: 0x3d754f52 Exception code: 0xc0000005 Fault offset: 0x00120b58 Faulting process id: 0x2390 Faulting application start time: 0x01d3792a1fb9032d Faulting application path: C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&BConfig.exe Faulting module path: C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&BConfig.exe Report Id: 714d47d6-2ed5-45ad-bd14-dec7f5eb816b Faulting package full name: Faulting package-relative application ID: Then the exception code means it is an Access Violation, i.e. the program is trying to write to protected or unmapped areas of memory. This still suggests that security software is involved. Are you certain these are the only two things you are running? (in short, this type of error is triggered at the processor level when code tries to execute in a bad place, in this case triggering WER/JIT debugging.) Did you do any customization to these executables? Have you already tried reinstalling the game and the Net-7 client while you've got your antivirus disabled? You're certain all of the paths are on the Windows Defender exception list? https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

Yeah, sorry about that. I need to update that software. I believe it is making it through because I am seeing e-mails to the company account for donations, but that software and the way it works with Paypal was outdated so they started refusing the connection. I was supposed to have it updated before June 15th and did not. Sorry about that.

Yes, this sounds like a conflict over the file with antivirus suites; however just to be clear, we do NOT recommend turning them off any more than temporarily as a troubleshooting issue unless you are an experienced user and are willing to accept the risk of getting viruses / have your own backup strategy. I would make sure any files you're trying to run from are excluded in your chosen suite, I also would choose one or the other if you've got both McAfee and Windows Defender running as they are competing over the same files to determine if they're "safe".

Thanks, we haven't changed a thing since yesterday. While it may seem that there are no issues like these, in networking you may find that some experiences don't always work the way you think they would. This is why we are looking for packet captures from affected parties and timeframes. The logs do not suggest anything out of the ordinary on the server system or our firewall.

This relates to this issue:

Is everyone on Uverse? I had a similar problem with another game and it had something to do with how a new router they installed dealt with IPv6. I had to disable a feature to fix it but would have to log into the router to find that. That said, there's been a recent worldwide (I believe) vulnerability in multiple brands of routers, especially in the home area. It would be recommended that you update the firmware of any devices you are running to the latest offered by your router's vendor. We cannot however claim or offer much assistance in this area. Flashing firmware can be a risky action with most things, so if you don't feel comfortable you may want to hire an IT professional unless you're willing to replace that device. If anyone has any specific periods to report I'd like you to also report it here, i've been through the logs and so far I've not found anything obvious from our side that would be kicking or disconnecting players from the game service:

Hi all, This is something I was informed of, have been working a lot lately. I am trying to look into the problems being reported. Please use this thread on our facebook page to keep up with us about it.

^ We certainly don't want anyone to leave. We can't stop you, but the more the merrier. I am looking into some suggestions of connection issues today to see if I can find evidence of problems.

^ no wipes since 2012 when we went "live" on the sunrise system.

I work hand in hand with them all the time and have spent the last 3 months on site with MS Consulting. I would only say these given conversations we've had on this subject. Microsoft is trying to move toward embracing of open-source platforms/services in conjunction w/ Windows 10 and Server 2016/2019. I get the concern, but MS is also one of the few companies in the U.S. REady and planning to follow GDPR and even make the privacy protections the same for U.S. users. Or at least so they're told from the management of course.

Very nice.

Some scheduled maintenance just heads up for everyone. I will take the forum down for a bit in the morning to complete some upgrades.

KSerge, My recommendation is a full uinstall and a reinstall if it's been a while. There's no telling what kind of conflicts have arisen since you were last around and it'll probably be less painful for you unless you just enjoy figuring out the problems.

I'm glad to see others out there follow Raph's website.