Popular Post Kyp [LDEV] Posted February 24 Popular Post Report Share Posted February 24 We'd been trying to keep up with things on Facebook too but I'm just going to centralize things we know and what we're doing here and link it back there going forward. If you have questions, feel free to post, we'll answer as soon as we can. High level on things that happened and where we're going: We were attacked by a broadly spread "spray" attack known as esxiArgs, which is a ransomware for the VMWare environment older than a certain version. It exploited a service in older versions of VMWare if it could reach it to gain admin authority and thus control of the disks. Fortunately, we got an early version of this ransomware and it was possible to retrieve the vast majority of our data What we decided: It was time for a new host, and to leave the last host because while this is also on us, there is really no reason keeping this level of service up to date shouldn't have been easier. We acquired a new host and a new separate web hosting plan in order to help reduce costs AND server maintenance outside of improvements to the game. We have migrated our data here. We had to build out the new environment and protective mechanisms and tested Because what we were hit with was a security issue with a version of our software, we decided that as part of this we would upgrade all of the major software involved. This led to some issues with the database imports. We are working through these issues. After the databases are restored and available the sites should mostly be online (already in physical place they're just missing databases, we will check them out and confirm the state passes and some testing is done. Once all is confirmed we'll be setting up the game server again. The Game Server, the part you care about of course , it's dependent on those websites / DBs in the previous two steps... so as soon as these are done we should be able to bring the game server itself up pretty quickly. The promises of 'real quick' aged about as well as I expected, the game is back up for now. STAY AWAY from Item, Character, Account transfers using the portal for now, or you may live to regret it. We reserve the right for continued outages as necessary to repair things but we're back to stable(ish) GRIPE THREAD: 9 2 Quote Link to comment Share on other sites More sharing options...
Guest DavePW Posted February 24 Report Share Posted February 24 Thanks for the update and all of the team’s hard work! Getting withdrawal symptoms, but look forward to the game coming back online Quote Link to comment Share on other sites More sharing options...
bbstonne Posted February 24 Report Share Posted February 24 (edited) Yes - thank you very much for the update and the effort Kyp. Edited February 24 by bbstonne Quote Link to comment Share on other sites More sharing options...
saevel Posted February 24 Report Share Posted February 24 (edited) What did we learn about networking our fire control and targeting computer systems? Those Cylons are always causing trouble. Thanks for all the hard work you guys are putting in. Edited February 24 by saevel Quote Link to comment Share on other sites More sharing options...
Guest Raist Posted February 24 Report Share Posted February 24 Thank you very very much for the update. Good luck and thank you for taking the time to update all of us. We know you have day jobs and lives to lead as well! Quote Link to comment Share on other sites More sharing options...
Sinjen Posted February 24 Report Share Posted February 24 Great up an update... just missing the part that matters. a rough timeline. none of us want to be the last one back on in the game so many of us are checking multiple times a day. so something like, we are trying to have it restored this week. or next week or next month would be great. in 50 years the only people i have gotten away with saying it will be done when its done is my kids. everybody else wanted to at least have an idea of how long something would take. Quote Link to comment Share on other sites More sharing options...
Popular Post Kyp [LDEV] Posted February 24 Author Popular Post Report Share Posted February 24 22 minutes ago, Sinjen said: Great up an update... just missing the part that matters. a rough timeline. none of us want to be the last one back on in the game so many of us are checking multiple times a day. so something like, we are trying to have it restored this week. or next week or next month would be great. in 50 years the only people i have gotten away with saying it will be done when its done is my kids. everybody else wanted to at least have an idea of how long something would take. Well, that it may be but I'm not going to commit to exact timelines until they're actually reasonable and possible. This database business will take the time it takes, even if that's longer than anyone would like. I assure you, while you are bored without the game, we (for the few of us who can do this level of it) are tearing our own hair out and would like to get back to our lives, never hurts to remember that the donations do not go to paying anyone other than 3rd party vendors, so they are volunteering free time for fixing things in these types of scenarios. So you can rest assured that it will be done as soon as it can be, but you'll have to accept that I'm not going to quote a timeline and stick us on something for people to be more upset down the line for making a promise I/we can't necessarily keep. For what it's worth, I wouldn't do this in a professional setting either, I would keep reiterating that I couldn't yet quote a time and if it meant a company would end our contract, then that's just what it means. It's far better to take the time to do a thing right than it is to rush, I've found few exceptions for that in my time. I'd like nothing more than for the rest of the databases to just take 10 minutes, but right now for example I'm working through format issues with your game account data and if say.. it went wrong and became corrupt then everyone would end up starting over or we'd have to begin the process of importing this data and working through it again. This is ***By Far*** the largest of the databases involved with the game clocking in ~1.92GB, so it's taking some time to work through. Hopefully the lessons and fixes we make for this will make other issues disappear before those are imported because mostly what we are dealing with is differences between the version of database we had vs. the version we have now. 4 2 Quote Link to comment Share on other sites More sharing options...
Tashazar[IS] Posted February 24 Report Share Posted February 24 Im so happy that nobody said the word Wipe . 1 Quote Link to comment Share on other sites More sharing options...
Rotgus Posted February 24 Report Share Posted February 24 sorry we keep asking for timelines and updates, it's like we are little kids and a bad guy robbed us and took our favorite toy.... Thank you for the updates. Quote Link to comment Share on other sites More sharing options...
alys Posted February 24 Report Share Posted February 24 Thank you for the update. Can’t imagine how much time you guys spend to get the show back on the road again. Much appreciated! 1 Quote Link to comment Share on other sites More sharing options...
Tashazar[IS] Posted February 24 Report Share Posted February 24 1 hour ago, Tashazar said: Im so happy that nobody said the word Wipe . Ooh crap .... I said it .... Quote Link to comment Share on other sites More sharing options...
Sinjen Posted February 24 Report Share Posted February 24 KYP , I should just drop it but i really think you took what i said the wrong way. now ill drop it. Quote Link to comment Share on other sites More sharing options...
Tashazar[IS] Posted February 24 Report Share Posted February 24 kinda think you pissed him off , maybe take a knee Quote Link to comment Share on other sites More sharing options...
Guest Jennhei Posted February 24 Report Share Posted February 24 Thank you. For all the work, time, and effort spent getting the game back to working status, I understand some of the complexity behind the scenes. Plain and simple I would rather have everything thourough and done right before coming online than a speedy fix and months or years of issues and breakdowns. I think everyone here is getting a little tense with the game down and that's understandable. So here's my statement to those people. If you played Live and was there the day it went offline. You moved on Be patient go explore or do something to occupy your time. Its not the end of world and the game will be back online eventually And it wont be years like the first time. Quote Link to comment Share on other sites More sharing options...
larryh00ver Posted February 24 Report Share Posted February 24 thank you for all your time and effort into maintaining our beloved game, for also taking the opportunity to improve the service, and for this roadmap that lets us understand where we are standing! best of luck 1 Quote Link to comment Share on other sites More sharing options...
Deslok Posted February 25 Report Share Posted February 25 Thanks for all the work you are putting in. Its frustrating that the game is down but spending the time to do it right is best. 2 Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted February 25 Author Report Share Posted February 25 3 hours ago, Sinjen said: KYP , I should just drop it but i really think you took what i said the wrong way. now ill drop it. No anger here, just cold emotionless 'it is what it is'. Hopefully no hard feelings. 2 Quote Link to comment Share on other sites More sharing options...
Tashazar[IS] Posted February 25 Report Share Posted February 25 can I shoot somebody ? 1 Quote Link to comment Share on other sites More sharing options...
CraZboy[IS] Posted February 25 Report Share Posted February 25 Well I've known many of the Dev team for a long time and the efforts they have put into this world. I do play occasionally when time permits, and I was saddened to hear this news. You all have the best people on the case. With a little patience, the team will get things back up and running .. It's been a long time since I've spoken to some of you, I hope all is going well .. Yes, I am still here!! CraZboy 1 Quote Link to comment Share on other sites More sharing options...
Guest Gwenia / Gruffs Posted February 25 Report Share Posted February 25 Thank you, for this update Quote Link to comment Share on other sites More sharing options...
Teuk Posted February 25 Report Share Posted February 25 Thank you for the update Kyp and thank you and the team for all the hard work, not only now but through the years many many thanks. Quote Link to comment Share on other sites More sharing options...
tsodi Posted February 25 Report Share Posted February 25 from my old IT days - you can do it on time, on budget or right. However, you can only do two of those. Take your time. Do it right is the priority. Thank you. I found this after years. I can wait a while again. Just dropped a donation to try to assist on budget. 2 Quote Link to comment Share on other sites More sharing options...
garblesoup Posted February 26 Report Share Posted February 26 Thank you for the update, glad to hear it is progressing. I also thank you for creating this thread here for those of us that have been curtailing FB and similar stuff. I'm quite happy with the it's done when it's done approach. I'll keep checking here to see how it's going and if you need testers or anything. Thanks for all the effort from you and the rest of the team. Quote Link to comment Share on other sites More sharing options...
brancaj1 Posted February 27 Report Share Posted February 27 😃Thanks to everyone for getting this game back together. We understand the difficulties and appreciate that no given "timeline" is possible at this point. Quote Link to comment Share on other sites More sharing options...
Mieux Posted February 27 Report Share Posted February 27 Keep up the fantastic work and thank you for bringing the information to the forums instead of on FB. Greatly appreciated! Quote Link to comment Share on other sites More sharing options...
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