Dogg Posted June 6, 2018 Report Share Posted June 6, 2018 (edited) For some reason starting this past Monday E&B is unplayable. Game hangs up after about 2 minutes of play. This freeze happens on 3 of my Windows 10 computers and with all my toons. The game freezes so bad I have to go to Task Manager and end the game. Bottom line is that can no longer play game. 7 July 18 1642...tried to upload dump file...no luck.....I do not know how to read or act on dump files... I NOW THINK THIS PROBLEM STARTED WITH THE LAST UPDATE! Edited June 7, 2018 by Dogg Quote Link to comment Share on other sites More sharing options...
Cipher [DEV] Posted June 6, 2018 Report Share Posted June 6, 2018 If you can get this to happen again, then could you create a memory dump before closing the process? You can do so by right-clicking the process in task manager then clicking 'Create dump file'. The file will probably be close to 100MB. Quote Link to comment Share on other sites More sharing options...
Pendanim Posted June 6, 2018 Report Share Posted June 6, 2018 I am running into the exact same problem on my Windows 7 machine. Seems to run fine for a couple minutes and then it's like the server drops the connection, one of my friends can see the system state that I've logged out once it happens, and my client is sitting there mostly unresponsive because it's no longer connected to anything. Don't have the chance to make a dump file at the moment. Quote Link to comment Share on other sites More sharing options...
tzudawg Posted June 7, 2018 Report Share Posted June 7, 2018 Quote I am having the same issue, but cannot create a dump file, windows error message access denied when trying to create. I can create dump file for other processes. Quote Link to comment Share on other sites More sharing options...
Pendanim Posted June 7, 2018 Report Share Posted June 7, 2018 8 minutes ago, tzudawg said: I am having the same issue, but cannot create a dump file, windows error message access denied when trying to create. I can create dump file for other processes. Tzudawg, not sure if it's the issue you're having creating the dump file, but make sure you select the "Show processes from all users" button in the bottom left of the task manager before trying to create the dump file. That usually gets you around the access denied error as long as the profile you are using has administrative access rights. Quote Link to comment Share on other sites More sharing options...
Bluemeanie Posted June 7, 2018 Report Share Posted June 7, 2018 I'm also having this problem, Only on one toon, I have 3 others that don't have the issue. Running Win 7 64 bit here. Dump is 290m however I can only attach files that are 1.95m or smaller so how do I get it to you? Quote Link to comment Share on other sites More sharing options...
schmorgan Posted June 7, 2018 Report Share Posted June 7, 2018 Same issue for me as well. I have one account with my warrior toons, these toons/account fail on 2 pc's both running Win 7 My 2 other accounts do NOT have the issue on the same pc's. affected toons: Lunaticfringe, Spasmodialprime, Lunaticspy, Lunaticagogo Quote Link to comment Share on other sites More sharing options...
tzudawg Posted June 7, 2018 Report Share Posted June 7, 2018 I was able to create the dmp file. Quote Link to comment Share on other sites More sharing options...
Cipher [DEV] Posted June 7, 2018 Report Share Posted June 7, 2018 You can use any file upload service that will accept the file and link it here or link it in a private message to me. One such service you might use is mega.nz Quote Link to comment Share on other sites More sharing options...
Orbit Posted June 7, 2018 Report Share Posted June 7, 2018 Add me to the list. Doesn't matter which sector or which character. All start after the patch on Tuesday. Quote Link to comment Share on other sites More sharing options...
lmnowak Posted June 7, 2018 Report Share Posted June 7, 2018 Same issue here on both my accounts since the last update: In-game name(s): Tainer, Genovin. Ticket was filed, and the DGM that responded asked me to post here to help make the devs aware of the issue. Hope this gets sorted quickly!!! Quote Link to comment Share on other sites More sharing options...
Cipher [DEV] Posted June 7, 2018 Report Share Posted June 7, 2018 I'm very sorry that so many of you are experiencing this problem, we'll definitely try to get this resolved as soon as we can. Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted June 7, 2018 Report Share Posted June 7, 2018 here is the dmp file for Woodstock trying to log in to game stuck on map screen. client.DMP Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted June 7, 2018 Report Share Posted June 7, 2018 here is the dump file from when i lost communications wither server.. disconnect/locked up, game does nothing. client.DMP Quote Link to comment Share on other sites More sharing options...
tzudawg Posted June 8, 2018 Report Share Posted June 8, 2018 Same PC, Drex seems fine, no issues. Firstandgoal however, locks up after a few minutes. Quote Link to comment Share on other sites More sharing options...
lmnowak Posted June 8, 2018 Report Share Posted June 8, 2018 Tried again..same results...approx. 2 minutes in and the game stopped responding. Dump file link for Genovin is below: https://mega.nz/#!nOogwIYT!W3M55bb7Yw2yf9S8k5gycK2voTM8v9B3R8Zl8bkG7lw Quote Link to comment Share on other sites More sharing options...
Zackman [LDEV] Posted June 8, 2018 Report Share Posted June 8, 2018 Heya, the SSL cert was renewed, nothing else changed. No patch took place, just a restart. Could it be you people are using cached/proxied lines? Karu explained the Problem once in another thread. Quote Link to comment Share on other sites More sharing options...
Zackman [LDEV] Posted June 8, 2018 Report Share Posted June 8, 2018 Oh...and can you guys supply more infos please?: 1. Is this happening when chanching sector or also while sitting still in a sector (test this if nessecary plz) 2. Is the first login sequence working normally? 3. If this happens, is there any kind of message? 4. What is the proxy's state (hover the icon of net-7 proxy in the tray) when this happens? 5. When you restart the launcher/client, is everything ok again? 6. What access-provider are you using and what line? !!! Please make sure the server URL in the launcher is "sunrise.net-7.org", not "play.net-7.org" !!! I remember sometimes seeing that "play...."-URL but this URL is not included in the SSL cert. ( I wil include the play subdomain next time tho, just to make sure...) Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted June 8, 2018 Report Share Posted June 8, 2018 1. Is this happening when changing sector or also while sitting still in a sector (test this if necessary plz) Happens standing still and not moving station not moving in space in multiple sectors, also constant disconnects on the chat tool i see receive logoff signal from server just before on the chat tool 2. Is the first login sequence working normally? on Woodstock no it locks up on the map screen 3. If this happens, is there any kind of message? when in game no message, chat just stops updating and no buffs activate (almost like a big lag spike) no messages shown. ****** on the chat tool i got a disconnect this is what it said : 01:02:12 ! Received Logoff Packet from Server - Disconnecting ! 01:02:13 Disconnected from server. 4. What is the proxy's state (hover the icon of net-7 proxy in the tray) when this happens? at the time I am answering this i logged in to the game gated several time docked and undocked no problem, i have also logged in on the chat tool and it appears to be working Now. ******* just had a freeze just before zack made the announcement that he was restarting the server proxy message awaiting server handoff 5. When you restart the launcher/client, is everything ok again? For about 1.5 to 3 minutes then it would quit working until i restat then again the same time frame 6. What access-provider are you using and what line? AT&T U-verse high speed internet if anything changes ill pt an addendum to this post Quote Link to comment Share on other sites More sharing options...
Zackman [LDEV] Posted June 8, 2018 Report Share Posted June 8, 2018 Woodstock, you have "local cert" checked on your launcher...shouldnt be. Try to uncheck it. Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted June 8, 2018 Report Share Posted June 8, 2018 4 minutes ago, Zackman said: Woodstock, you have "local cert" checked on your launcher...shouldnt be. Try to uncheck it. when i logged in after seeing this, i checked it was not selected on either computer that woodstock crashed on. Quote Link to comment Share on other sites More sharing options...
Bluemeanie Posted June 8, 2018 Report Share Posted June 8, 2018 1. Is this happening when chanching sector or also while sitting still in a sector (test this if nessecary plz) Just sitting there, doing nothing. 2. Is the first login sequence working normally? Yes. 3. If this happens, is there any kind of message? No messages. I see the message that the toon has logged off on another toon. 4. What is the proxy's state (hover the icon of net-7 proxy in the tray) when this happens? Normal, just like it always is. 5. When you restart the launcher/client, is everything ok again? 99% of the time. Once in awhile it'll hang on the map screen. 6. What access-provider are you using and what line? Spectrum 100/10 Note that I have 3 other toons that don't have this problem on the same pc. Quote Link to comment Share on other sites More sharing options...
schmorgan Posted June 8, 2018 Report Share Posted June 8, 2018 ok, THANX so MUCH , don't know what you wonderful DEV's or GM's have done, but I have just completed testing with the failing account on 2 pc's and no longer have issues. at least 30 minutes straight, no hangs/restarts needed. Gated at least 5 times , build term, job term, start different toons on same account -ALL GOOD... I did NOT change anything on my end. Perhaps Spectrum servers where not updated in a timely fashion,, dunno , hard to tell . But again THANX for all your work now , and in the past 5 years,.... Great way to start my Birthday !!! Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted June 9, 2018 Report Share Posted June 9, 2018 Is everyone on Uverse? I had a similar problem with another game and it had something to do with how a new router they installed dealt with IPv6. I had to disable a feature to fix it but would have to log into the router to find that. That said, there's been a recent worldwide (I believe) vulnerability in multiple brands of routers, especially in the home area. It would be recommended that you update the firmware of any devices you are running to the latest offered by your router's vendor. We cannot however claim or offer much assistance in this area. Flashing firmware can be a risky action with most things, so if you don't feel comfortable you may want to hire an IT professional unless you're willing to replace that device. If anyone has any specific periods to report I'd like you to also report it here, i've been through the logs and so far I've not found anything obvious from our side that would be kicking or disconnecting players from the game service: Quote Link to comment Share on other sites More sharing options...
Orbit Posted June 10, 2018 Report Share Posted June 10, 2018 (edited) My TE is working fine today. I'm seeing this problem with my TE and TT after about 2 minutes of play time doesn't matter if I'm on station or in sector idle or doing something, the game stops chatting with the server. I can walk thru the station or warp around in a sector but chat stops, guild menu is blank and map screen if undocking or gating. Same computer same log in check marks on game panel I can logged in my PS and have no problems. That tells me it's not: Internet Service Provider Router Computer Game setup Something about my Terrans and chatting back and forth with the server. Hopefully that will help. Edited June 10, 2018 by Orbit Quote Link to comment Share on other sites More sharing options...
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