Kyp

State of things right now: We're *allllmost* there. We are working on getting our dev and gm tools back up so you can be supported, as soon as this happens, barring a few minor changes for our new firewalls and setting up the game server program on the servers (easy, once the underpinnings are there) and you should be ready to roll again. It's been a fun month, I know. We're sorry but we're gonna try to learn some things from this so it won't repeat in the future. I will update the main post when we're ready for the final steps just know it truly shouldn't be that much longer. This is the last 'difficult' task that leaves things hard to estimate.

Hadn't had this report from anyone so far other than you, so before we add it to a list for investigations are you absolutely certain you're logging into the account that you think you are, if you have multiple?

Hi folks, This may or may not be visible to you yet but you may notice that the portal has come back up. We strongly recommend (read: Just don't.) that you DO NOT make any alterations to your game account data until we are happy with testing. You could send us back to the drawing board if you're not careful. Don't be that guy/girl.

You're welcome but that was mostly for my sanity because it kept pointing me at things i'd already seen with the reminders.

No anger here, just cold emotionless 'it is what it is'. Hopefully no hard feelings.

Well, that it may be but I'm not going to commit to exact timelines until they're actually reasonable and possible. This database business will take the time it takes, even if that's longer than anyone would like. I assure you, while you are bored without the game, we (for the few of us who can do this level of it) are tearing our own hair out and would like to get back to our lives, never hurts to remember that the donations do not go to paying anyone other than 3rd party vendors, so they are volunteering free time for fixing things in these types of scenarios. So you can rest assured that it will be done as soon as it can be, but you'll have to accept that I'm not going to quote a timeline and stick us on something for people to be more upset down the line for making a promise I/we can't necessarily keep. For what it's worth, I wouldn't do this in a professional setting either, I would keep reiterating that I couldn't yet quote a time and if it meant a company would end our contract, then that's just what it means. It's far better to take the time to do a thing right than it is to rush, I've found few exceptions for that in my time. I'd like nothing more than for the rest of the databases to just take 10 minutes, but right now for example I'm working through format issues with your game account data and if say.. it went wrong and became corrupt then everyone would end up starting over or we'd have to begin the process of importing this data and working through it again. This is ***By Far*** the largest of the databases involved with the game clocking in ~1.92GB, so it's taking some time to work through. Hopefully the lessons and fixes we make for this will make other issues disappear before those are imported because mostly what we are dealing with is differences between the version of database we had vs. the version we have now.

We'd been trying to keep up with things on Facebook too but I'm just going to centralize things we know and what we're doing here and link it back there going forward. If you have questions, feel free to post, we'll answer as soon as we can. High level on things that happened and where we're going: We were attacked by a broadly spread "spray" attack known as esxiArgs, which is a ransomware for the VMWare environment older than a certain version. It exploited a service in older versions of VMWare if it could reach it to gain admin authority and thus control of the disks. Fortunately, we got an early version of this ransomware and it was possible to retrieve the vast majority of our data What we decided: It was time for a new host, and to leave the last host because while this is also on us, there is really no reason keeping this level of service up to date shouldn't have been easier. We acquired a new host and a new separate web hosting plan in order to help reduce costs AND server maintenance outside of improvements to the game. We have migrated our data here. We had to build out the new environment and protective mechanisms and tested Because what we were hit with was a security issue with a version of our software, we decided that as part of this we would upgrade all of the major software involved. This led to some issues with the database imports. We are working through these issues. After the databases are restored and available the sites should mostly be online (already in physical place they're just missing databases, we will check them out and confirm the state passes and some testing is done. Once all is confirmed we'll be setting up the game server again. The Game Server, the part you care about of course , it's dependent on those websites / DBs in the previous two steps... so as soon as these are done we should be able to bring the game server itself up pretty quickly. The promises of 'real quick' aged about as well as I expected, the game is back up for now. STAY AWAY from Item, Character, Account transfers using the portal for now, or you may live to regret it. We reserve the right for continued outages as necessary to repair things but we're back to stable(ish) GRIPE THREAD:

Furiously working on databases and back ends of the various web sites (web... it really is) and trying to get those back up and ready to roll with every spare moment so we can get the game rolling again. Also getting our new servers hammered out, which just finished up with the basic operating system configurations. We're getting there. Of course I don't think this fits the theme of the post...

It is definitely getting there, at any rate.

oh yeah, definitely has happened before. I get it, protect yourself. Zero trust is always a good thing if you can get there, but we have no plans to purchase and maintain a code signing cert to sign these applications at present because it's definitely not a constant problem.

I would tell Avast to set an exception over all the related folders for Net7 and the E&B client. Avast can get overzealous about blocking applications that are not code signed. While the E&B executable itself is signed, basically nothing else is because it's an extra expense and maintaining a public cert for that purpose when the exceptions will eliminate it trying to do that. It's trying to protect you from yourself so you're not just running some code from the internet.

It sounds like packets are being dropped and not delivered either to or from us. There's not much we can do but if you want to attempt taking a packet capture we might be able to help confirm what's happening from that.

Depends on the service, the game service uses a small range of ports and it's built into how the client itself works we just sorta attach to it and accept it.

Rough couple of years, honestly forgotten about it. I will have to look at the numbers. Open a PM with me so I don't forget this time, it's late and i'm about to be off to bed.

Avast -- which I also use, incidentally -- defaults to distrusting unsigned applications. This is the only reason it's flagging it, it categorizes such as PUPs (Potentially Unwanted Programs). If you feel like it's getting in the way just set it to ignore all of the E&B paths. We don't code sign the executables because it would be extra charges to maintain a public certificate for code signing for no useful benefit other than calming down overzealous virus protection.

that said, you provided it once before, but it didn't show anything that was failing at a network level, i'm pretty sure that capture was taken while you were on the other connection so we would need to redo it on the "old internet" that seems to work. It's all going to boil down to what the provider is doing with the connection.

Use the option to delete TH6 files and see if that changes anything. Those files have to do with what you see in the sectors and if they get screwy it can cause them not to load or to have strange issues that's why the option is there. As for this whole thing with teredo tunnellng etc (Ipv6 -> 4 etc), the server will still allow you to connect but the game client may not play ball, ultimately i'd have to see a packet capture to try to determine what happened there if anything on our side of the conversation.

Alright so all I'm picking out (and it could be not enough coffee yet) is that your client side is sending an RST to end the connection with us after a response. This would seem to indicate that for sure you have the wrong version of LaunchNet7 at a glance. What was the version number your instance was showing? Also how are you currently connecting? I see you reported version 543 above which *seems* to match

Just tell it to capture everything over your LAN and then attempt to make the full connection until you run into the problem, then stop it and save a pcap or pcapng file to attach back for us. It might be suggested to zip it up and put a password on it then PM me that for me to open it for review, it *could* contain more sensitive data than intended if something not properly encrypted.

This means something is wrong with the version of your Net7 launcher application, or it seems to be detecting as such. It could be something the broadband device is doing to connect you to their network. I would suggest -- if you're familiar with using Wireshark -- a packet capture that could be reviewed to understand what's going back and forth between you and our servers.

I hadn't yet installed Windows 11 because my last build has finally aged to the point where it can't yet upgrade so I am sorta End of Lifing my rig before I rebuild. That said, do they still have the option to run an executable in previous windows compatibility modes? Had you tried that for the E&B client.exe?

fixed again.

back up.

back up.

Navigate to the Net7 install directory Find the authlogin.dll file Delete or rename that file From launcher or tools menu in upper left there's a patch reset and/or fix option (sorry don't have it installed on the computer i'm replying from) choose that option and let it reset the patching and repatch everything That should take care of things.