Lol well yeah Bob, I know but I've been on the other side of the fence and being under-appreciated is generally the way back office peeps are treated....so a little over-appreciation can't hurt. It's too easy to complain about downtime and server outages, my hope is that a little humor and gratitude reminds people who are getting frustrated that we owe these guys having this game and everything that comes with it. I'd hate for them to get burnt out, complained out and feeling like no one gets how much work this is for them....I lived through one sunset, would like to not see another for a long time! So while I gush, it's because I <3 this team for bringing my first love MMO back! :)