LukeSBE Posted January 3, 2023 Report Posted January 3, 2023 I'm able to start the launcher and login but once in and a character is selected, it remains on the loading screen (star chart). Seems to be the same issue as earlier? Quote
Yeti [GM] Posted January 3, 2023 Report Posted January 3, 2023 Hi LukeSBE, Is this happening on a frequent basis or just every so often on the same or different avatars? All the bet, Yeti[GM] Quote
LukeSBE Posted January 3, 2023 Author Report Posted January 3, 2023 I have the issue today (wanted to log on about 2 hours ago, retried several times) There's only 1 avatar, and it is impossible to pass the star chart. Below is my LaunchNet7 app Quote
LukeSBE Posted January 3, 2023 Author Report Posted January 3, 2023 If you want log files, I can activate the debug options Quote
Yeti [GM] Posted January 3, 2023 Report Posted January 3, 2023 Unfortunatley since I do not have the server side info (Dev level stuff access/knowledge) it will not mean that much to me but one of the Dev's may be able to make sense of it for you. Hower rather than posting it in plain your better off zipping it and password protecting it and then PM the password to the dev that may respond. We are not aware of any issues at this time as the server was rebooted only 12.5 hours ago to adress a connection issues all were effected by. The server is scheduled for another weekley restart at 12:30GMT approx so you might want to wait and see if the issue clears before posting the info. All the best, Yeti[GM] Quote
LukeSBE Posted January 3, 2023 Author Report Posted January 3, 2023 Thanks, I just retried and still the same isue. I'll wait until tomorrow for retrying. Thanks for your input! Quote
oakman Posted January 3, 2023 Report Posted January 3, 2023 Hi LukeSBE Out of interest what is your networking at home, are you on WiFi on a wired connection to your router? -FFT Quote
LukeSBE Posted January 4, 2023 Author Report Posted January 4, 2023 I'm on Windows 11, wired connection on a VDSL subscription BTW, just retried (9:15am)- same issue Quote
Yeti [GM] Posted January 4, 2023 Report Posted January 4, 2023 Hi LukeSBE, I have just "Unblackholed" your toon and it will have moved you to Net-7 In saturn from Paren, Please try to login now. Allthe best, Yeti[GM] Quote
LukeSBE Posted January 5, 2023 Author Report Posted January 5, 2023 thanks, I did see her in Net-7 / Saturn, but the same issue remains... on game enter confirmation, the app hangs on the star chart image ? Quote
Zackman [LDEV] Posted January 5, 2023 Report Posted January 5, 2023 Hi, NAT Config on your router is not correct, the UDP packets from the sector server are not going to your computer. Login server is TCP, so far it works - but when it comes to UDP packets, your router drops them - because of the missing "fully NAT config". Check with your manual/provider. Quote
LukeSBE Posted January 6, 2023 Author Report Posted January 6, 2023 Can the NAT config change by itself, from one day to the other? I was playing without any issues... Quote
Zackman [LDEV] Posted January 6, 2023 Report Posted January 6, 2023 Normally not/no... Maybe router wasnt setup with NAT and provider changed something on his side and those changes are affecting you now? Or router update was applied? Quote
LukeSBE Posted January 6, 2023 Author Report Posted January 6, 2023 I did a cold reboot of the vdsl modem/router - no change though ? Quote
LukeSBE Posted January 6, 2023 Author Report Posted January 6, 2023 And my iSP hasn't changed things on their side since (aeons) I got the VDSL subscription, dozens of years ago - Proximus / Belgacom, the biggest ISP in Belgium Quote
LukeSBE Posted January 7, 2023 Author Report Posted January 7, 2023 *Something* must have changed server-side... My configuration has worked well over the time I've had te game installed. Ultimate solution is to scrap everything & reinstall, I guess... Quote
Yeti [GM] Posted January 7, 2023 Report Posted January 7, 2023 Hi LukeSBE, I think in this instance a reinstall would be the wisest course of action, the only change of late (6th Jan 2023) has been a client update of the proxy software client. Prior to this date I am not aware of any changes other than a guild decal which would not effect your login ability at all. If you use Avast as yoru AV protection please set the "Cyber Capture" setting to that as shown below: All the best, Yeti[GM] Quote
LukeSBE Posted January 7, 2023 Author Report Posted January 7, 2023 After a reinstall of the client, no change ? Quote
Yeti [GM] Posted January 7, 2023 Report Posted January 7, 2023 Hi Luke, Have you tried to disabling any AntiVirus protection your running and make sure you have nothing else open including a web browser when you do it and see if you can run EnB and report back after (Please ensure you re-enable your AV after test to keep you safe!) ...if you can then its something in your AV software preventing you accessing EnB if not I'll have another think. All the best, Yeti[GM] Quote
LukeSBE Posted January 7, 2023 Author Report Posted January 7, 2023 Yeti, You have my permission to call me an ignorant *sshole ? Completely slipped my mind I had activated Google One VPN Uninstalled this unnecessary program, logged in from the first attempt Quote
LukeSBE Posted January 7, 2023 Author Report Posted January 7, 2023 I'm comletely disgusted by myself. PLUS I used to work first line IT support ? ? ? Quote
Yeti [GM] Posted January 7, 2023 Report Posted January 7, 2023 Gratz least you finally figured it out...our bill is in the post ? Quote
Zackman [LDEV] Posted January 23, 2023 Report Posted January 23, 2023 On 1/7/2023 at 6:27 PM, LukeSBE said: Completely slipped my mind I had activated Google One VPN That is basically the same problem like "no NAT". VPN lines have their own routing/gateway rules and often UDP forwarding isn't working at all therefor. Just saying in case some1 else suffers from the same config/problem. PS.: You can do gaming over VPN, but it requires further / special configuration and in 99% the standard VPN config won't work at all in such scenario. 1 Quote
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