cannot login

[wavestone 0]

Hello,

 

after installation of both client and  net-7 portal, patching the game, registration in both websites, linking game account, even creating 3 users,

the game still complains about bad login information (at the 'Enter EA member name' Enter EA Password screen),

 

What am I doing wrong?

 

Thanks,

[WhiteOwl 8]

hi,

 

When you go to

 

https://www.net-7.org/#cpanel/transfer

 

what do you see ?

[wavestone 0]

Hello,

 

thanks for the quick response,

 

i see the user account i created as shows in the image i uploaded

[WhiteOwl 8]

Hi ,

 

have you tried the 

 

forgot password option for wavestone for exemple ?

 

https://www.net-7.org/#cpanel/accounts

[wavestone 0]

Yes, I just did it once again, still same results

[karu [WDL] 39]

Make sure to keep password as lowercase alpha-numeric (ascii) only. web portal does not care, game might.

[Kyp [LDEV] 318]

The game client is aged enough that it doesn't deal well with symbols in the game password. Something I've got on a long list of things to tweak eventually.