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Jalen

Ticket Verification E-Mail

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What is the typical response time when creating a new ticket?  I opened two a few hours ago, and have yet to receive an email with the ticket #.  I fear I may have typed my email incorrectly, but I don't want to create duplicate tickets.

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The email usually comes right away confirming you opened a ticket.

 

The response time for tickets is usually within a day or so depending

on your problem and if someone is available to help you.

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Blacklung and myself both work full time outside of ENB. Myself I work evenings on the west coast,as such I normally do t get o line until around midnight, except on thursday or Friday when I am off then I am on earlier. I rarely get on between 4am to 6 pm. As I am sleeping working running errands and the such. When I get home I do log in to the tools and check for tickets and try to .answer as many as time allows..

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Sorry, I wasn't concerned about the response time.  I just assumed the verification email was automated.  If this the case, I most likely typed my email wrong as I didn't receive one.  

 

Please don't take this as a, "OMG why is it taking so long to get to my ticket," post.   :)

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Note that if you change your email address then you need to change it in the forums also since the system uses registered e-mail addys to reply.

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Actually, I opened a GM ticket a couple of days ago (nothing serious: just a wasted FB trigger due to server crash...), and I didn't get a confirmation Email either - my Email address in the forums is exactly correct.

 

Like Jalen: nothing to do with actual response times from hard-pressed volunteer GM's (I know my issue was looked into, 'cos I got "frozen" briefly whilst logged on..!)...

 

Just that the Email confirmation after logging tickets may not be working as intended/expected.

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response was as follows.

 

Wed, Feb 10 2016 12:30pm - [HGM] Blacklung

please type /getgmitems to retrieve it.

 

 

Did you change your e-mail addy since you registered?

Did you check your spam folder?

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Haven't changed my Email addy since registering...

 

And can't see anything in my spam folder... Which isn't to say it hasn't whisked through it.

 

Not to worry: looking forward to typing /getgmitems when I get home.  :D

 

(Thanks very much for your efforts.)

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