Jalen Posted January 25, 2016 Report Share Posted January 25, 2016 What is the typical response time when creating a new ticket? I opened two a few hours ago, and have yet to receive an email with the ticket #. I fear I may have typed my email incorrectly, but I don't want to create duplicate tickets. Quote Link to comment Share on other sites More sharing options...
stevinium Posted January 25, 2016 Report Share Posted January 25, 2016 The email usually comes right away confirming you opened a ticket. The response time for tickets is usually within a day or so depending on your problem and if someone is available to help you. Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted January 25, 2016 Report Share Posted January 25, 2016 Blacklung and myself both work full time outside of ENB. Myself I work evenings on the west coast,as such I normally do t get o line until around midnight, except on thursday or Friday when I am off then I am on earlier. I rarely get on between 4am to 6 pm. As I am sleeping working running errands and the such. When I get home I do log in to the tools and check for tickets and try to .answer as many as time allows.. Quote Link to comment Share on other sites More sharing options...
Jalen Posted January 26, 2016 Author Report Share Posted January 26, 2016 Sorry, I wasn't concerned about the response time. I just assumed the verification email was automated. If this the case, I most likely typed my email wrong as I didn't receive one. Please don't take this as a, "OMG why is it taking so long to get to my ticket," post. :) Quote Link to comment Share on other sites More sharing options...
Blacklung[IS] Posted February 6, 2016 Report Share Posted February 6, 2016 Note that if you change your email address then you need to change it in the forums also since the system uses registered e-mail addys to reply. Quote Link to comment Share on other sites More sharing options...
Holyman Posted February 12, 2016 Report Share Posted February 12, 2016 Actually, I opened a GM ticket a couple of days ago (nothing serious: just a wasted FB trigger due to server crash...), and I didn't get a confirmation Email either - my Email address in the forums is exactly correct. Like Jalen: nothing to do with actual response times from hard-pressed volunteer GM's (I know my issue was looked into, 'cos I got "frozen" briefly whilst logged on..!)... Just that the Email confirmation after logging tickets may not be working as intended/expected. Quote Link to comment Share on other sites More sharing options...
Blacklung[IS] Posted February 12, 2016 Report Share Posted February 12, 2016 response was as follows. Wed, Feb 10 2016 12:30pm - [HGM] Blacklung please type /getgmitems to retrieve it. Did you change your e-mail addy since you registered? Did you check your spam folder? Quote Link to comment Share on other sites More sharing options...
Holyman Posted February 12, 2016 Report Share Posted February 12, 2016 Haven't changed my Email addy since registering... And can't see anything in my spam folder... Which isn't to say it hasn't whisked through it. Not to worry: looking forward to typing /getgmitems when I get home. :D (Thanks very much for your efforts.) Quote Link to comment Share on other sites More sharing options...
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