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Can't Find My Toons

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In the Title...been away for a year or so, had to reinstall on my PC (laptop still has game installed), and I'm ready to go. Characters are all there on Net-7 Portal, but when I log in on either account, there's only one toon, and it ain't mine.  Please help: the desire to play is high, but, having played in Live, and there for Sunset, not sure I can make the grind again. TIA.

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For security reasons Please pm me your account information and any emails and account names and the names of your avatars so that i can research your issue. do not put this information here in the forums  please use private message. Thank You in advance

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