sgrundy Posted September 15, 2015 Report Share Posted September 15, 2015 Have an issue trying to connect with Kaspersky Anti Virus 2016 installed. No matter how I configure it I simply can't connect, the launcher always reports sunrise.net-7.org as offline. I've added the entire Net-7 installation folder to the exclusion list, added LaunchNet7.exe and net7proxy.exe individually to the exclusion list and set them as trusted applications, disabled port 443 monitoring, disabled scanning of encrypted connections entirely...Suspending / pausing KAV doesn't work either. If I uninstall it I have no problems connecting. If anyone uses KAV or has any suggestions on what I could try (other than leaving KAV uninstalled or using a different anti virus app) I am all ears. Windows 10 Pro x64 Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted September 16, 2015 Report Share Posted September 16, 2015 Try adding the net 7 and the enb files to the exclusion list. Or turn it off when you want to play Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 16, 2015 Author Report Share Posted September 16, 2015 (edited) Try adding the net 7 and the enb files to the exclusion list. Or turn it off when you want to play Already tried that. Disabling / suspending the virus protection temporarily also does not work. The only way I can get it to connect is to uninstall KAV completely. Really strange, I just can't figure out why it's even blocking it in the first place. I'm making the assumption that it's soley KAV's fault since uninstalling the software solves the problem. Are there any other ports besides 443 that I should configure KAV to ignore for testing purposes? Edited September 16, 2015 by sgrundy Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted September 16, 2015 Report Share Posted September 16, 2015 I remember something on the news recently;y about KAV doing that on a lot of program's. your best bet would be AVG or AVast anitvirus Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 16, 2015 Author Report Share Posted September 16, 2015 I remember something on the news recently;y about KAV doing that on a lot of program's. your best bet would be AVG or AVast anitvirus I guess I'll browse around KAV forums and maybe put in a support ticket and see what happens. Thanks for you help. Quote Link to comment Share on other sites More sharing options...
shadow7711383 Posted September 17, 2015 Report Share Posted September 17, 2015 Pause KAV and the allow Net-7 and EnB thru windows firewall... then unpause KAV and play... Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 20, 2015 Author Report Share Posted September 20, 2015 Pause KAV and the allow Net-7 and EnB thru windows firewall... then unpause KAV and play... Unfortunately pausing KAV doesn't work, only way I've found that works is to uninstall it completely. Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted September 21, 2015 Report Share Posted September 21, 2015 I'm not terribly familiar with Kaspersky, but if it includes a firewall that blocks ports, you may need to open exceptions for a few ports to get into the game. Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 21, 2015 Author Report Share Posted September 21, 2015 I'm not terribly familiar with Kaspersky, but if it includes a firewall that blocks ports, you may need to open exceptions for a few ports to get into the game. It does include port scanning but I tried disabling all of them and no luck. Here's a pic: https://imgur.com/estNDcQ Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted September 22, 2015 Report Share Posted September 22, 2015 I'm betting some of these are using different protocols. You'll want to make sure the UDP is open for anything in the 8000-10000 range for sure originating from our net7proxy.exe, net7.exe or LaunchNet7.exe (also make sure you've excepted those executables if you haven't). There are several handshakes that happen on those ports and if the server can't make them with your client, it will not be able to advance your session to allowing a login for example. I can't imagine why sunrise.net-7.org reports as offline. Have you also verified DNS settings? For example, open a command prompt and type: nslookup <enter> then type: net-7.org <enter> Do you get a response with an IP address? This problem could be lower level than Kaspersky unless you are actually confirming that you're able to get into the game without it installed. If the latter is the case, it is almost undoubtedly a blocked port somewhere. Should look something like this: [attachment=3259:nslookup_enb.PNG] Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 23, 2015 Author Report Share Posted September 23, 2015 (edited) Yes if I uninstall KAV then I can connect with no problems, I get an almost immediate online response from sunrise.net-7.org. With KAV installed I can ping / nslookup / full traceroute to sunrise and nothing seems wrong. Something, somewhere in KAV is interfering with the process...I did notice the UDP connections pop up when the launcher is trying to authenticate, the one thing I haven't done yet is watch resource monitor with KAV uninstalled to see what the differences may be. KAV doesn't include a rule based firewall just the port monitoring but it's clearly the problem. I just find it odd that suspending KAV's services doesn't resolve the problem, only removing it completely works. KAV installs a NDIS 6 network filter that handles a lot of it's protection mechanisms but even uninstalling that doesn't work. I'll try to isolate what tcp/udp connections are being blocked. Edited September 23, 2015 by sgrundy Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 23, 2015 Author Report Share Posted September 23, 2015 (edited) OK I finally found the cause of the problem. KAV installs a network filtering component (klwfp.sys) that, although I'm not quite sure what it actually does, when disabled fixes the authentication problem I was having. Disabling it doesn't appear to break any functionality of KAV so I consider this issue resolved. Thank you Kyp and everyone else for offering assistance. Cheers. Edited September 23, 2015 by sgrundy Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted September 23, 2015 Report Share Posted September 23, 2015 Correct, after I read you immediate post following mine that sounds like a packet filter designed to intercept certain ports and simply drop them. Good to hear, btw, nice reference in the forum name. Are you also immortal? ;) Quote Link to comment Share on other sites More sharing options...
sgrundy Posted September 24, 2015 Author Report Share Posted September 24, 2015 The older I get I realize just how far from immortal I am :D. Been using variations of Mr. Grundy since the 80's, too stubborn to change I suppose but with the resurgence of Zombie'ism these days it's still relavent. Quote Link to comment Share on other sites More sharing options...
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