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Cipher

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Posts posted by Cipher

  1. Posted

    April 8th - 7:20 PM EST

    • Updated server to fix the client crash that was occurring in Valkyrie Twins near "In Memory of Yoko".
    • Removed authcode requirement for PTR registration.
    • Increased max player limit to 400 (up from 32 for internal testing).

  4. Posted

    51 minutes ago, Zarg said:

    oh the client locked up in the galaxy map screen. I had to use windows task manager to kill it.

     

     

    Some kind of client-side hard freeze seems to have occurred. The Client<->Proxy communications returned an error which means that the sockets were closed in an unconventional and unintentional way (such as a process freezing or crashing).

     

    Client-side issues like this will be investigated soon as it's a totally different type of debugging.

     

    Thanks!

  5. Posted

    43 minutes ago, Zarg said:

    trying to get back into game after my last gate lockup, started up ptr game client, enter login/password at login screen and .... stuck there. Had to kill client from task manager.

     

     

    proxylog.dat 2.15 kB · 0 downloads

     

    The login server restarts itself every couple of minutes (just in case something went awry) and, even though this process is pretty quick, it is possible that you happened to have tried logging in during it's restart. Logs don't show anything for this since authentication on login screen is done directly from Client->Login server.

     

    I've had this happen once before and it's quite rare but not something we can avoid unless we increase the time between restarts.

     

    Thanks!

  6. Posted

    4 hours ago, Leanne said:

    Travelling from Somerled (New Edinburgh) to Carpenter gate and the client up and disappeared.

    Playtime about 2 hours. Did a bunch of device analyzing.

     

    https://mega.nz/#!V5023C6D!qPTKmjd4ckYwrCAEjaXWbTYSuHvedz_16QkXXLYokRo (7.75mb)

     

    It looks like something may have been reset with your ethernet adapter or something. Both the Client<->Proxy communication and Proxy<->Server communication were cut at the same time which I haven't seen happen in logs before.

     

    Will investigate further if it happens again. Thanks for the report.

  8. Posted

    Here's a screenshot of the file entropy / count of each byte value (0-255) in one log which shows why compression won't really work (note that each value is equally present, due to the encryption, meaning there are no values which are more common than others, including values used for text or other data):

    FkQMcYV.png

     

    The encryption is done at the stream level, so I could probably just introduce some kind of stream compression such that it is Log data -> Compression -> Encryption -> File (although the logging format is actually already very efficient for most logging events). This would increase CPU load by a decent amount but would produce smaller files. Not sure if the CPU load is worth it though.

  9. Posted

    1 minute ago, Zarg said:

    Was sitting idle on a PW char for a while, logged back to character creation screen to make a TE on that account, picked random stuff in the setup, including a decal.  Got to last screen, set name and PTR realm, clicked enter game, got 'you have chosen a restricted decal' error message and boom!  crash to desktop.   

     

    Can't seem to upload the 4.6MB proxylog (too big for 1.62mb max total size), and zipping it even with 7zip on ultra compression just makes it a little bit bigger.  Are the logs already compressed or something?

     

     

    They're encrypted in a way that the likelyhood of repeat data is very very low. In this case uploading a log is not necessary.

    I would just delete/remake the character without one of the guild or restricted decals.

     

    Thanks.

  11. Posted

    1 hour ago, ThorvaldMarr said:

    I can help, only need any details as to when this occurs so I can make sure I'm there!   

     

    The PTR is up 24/7 until we're sure that everything is working great.

     

    I'm sending you a PM now.

  12. Posted

    Was this a client crash (client just closes) or was this a disconnect / you stopped being able to to stuff?

     

    Thanks

     

    Edit: Logs seem to indicate that you disconnected and failed to reconnect to the server so the proxy went ahead and finished the log and terminated the client (which would make it appear like a hard crash on your end, I should add a popup message when it does this).

     

    The specific error thrown makes it look like it was a network issue between you and the server.

  14. Posted

    We've made a lot of progress on patching bugs out but we still need more people actively flying around to be sure we've tackled all of them.

     

    If helping us test is something you're interested in then please don't hesitate to reply to this thread or send me a message on the Forums and I'll get you on the PTR server ASAP.

     

    Thanks!

  15. Posted

    Hard crash by client that doesn't seem to have been caused by the proxy or server (The proxy got WSAECONNRESET on Client connections, indicating that the socket was suddenly closed in an unconventional and unintentional way, which means that the process crashed).

     

    This is not something that we'll be able to investigate during this PTR but something that I plan to address soon.

     

    How often do hard-crashes like this happen?

     

    Thanks for the report.

  16. Posted

    6 minutes ago, Janwarrior said:

    And now I am afraid, that the server crashed (!) once again.

     

    I tried to create another toon, suddenly I can't log in.

     

    It did, I was stressing it doing a gate raid to test a bug theory I had for why crashes are occurring during raids. It's starting back up now but I'm going to hammer it again after it's up so it may or may not go down (Hoping it doesn't, I'm throwing more resources at the problematic piece of code now)

  19. Posted

    April 7th - 2:30 PM EST

    • Updated the proxy to rework some code and add additional logging around a problematic spot indicated by logs.

     

    April 7th - 5:00 PM EST

    • Updated server to allocate more memory to sector events. Tested a gate raid after restarting with this change and no crashes occurred.

     

    April 7th - 9:00 PM EST

    • Updated the proxy to test a experimental fix for a Client<->Proxy communication problem. I don't expect it to work, but I do have a way to fix it if it doesn't.

  21. Posted

    10 hours ago, Janwarrior said:

    I recreated my toon (GuldvogJD), for safety reasons.
    After that I have even been in R4c, no trouble at all playing!! :D

     

    Good to hear!

    The logs that everyone is posting have been a major help in identifying and fixing problems.

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