PW Hull Upgrade mission disappeared

[Kubla]

Let begin with this, I attempted to start a request ticket 7 times and the ticket system appears not to work. When I attempted to open a ticket, the fill-in-the blanks would not fill in when I typed in the blanks. At times it would look like the form was filled out, I attempted to send the request, I never received an email indicating that the request had been logged.

When my PW Kubla reached level 100, I went to see Kerr and he responded as if I was getting a level 10 Hull Upgrade, I went the shipyard and the shipyard looked like it upgraded, when I looked at the hull upgrade mission, it was gone.

Can someone reset the Advancement mission on my PW Kubla?

Thanks

[Kubla]

I discovered that if I went back to the home location, the promotion mission is given to you and it processes up to the point where you are actually level wise. I just completed the lvl 100 HU mission