Ok so I tried reinstalling the Net7 launcher and still no go.
C Del they are definately getting booted on the galaxy map I went over and checked on it for myself this weekend. Still a no go. I took another screenshot of the logs and it was the same. Any help you can give would be appreciated they are driving me batty wanting to get going.
(side note... They have installed and played DDO, Wizard101, Vendetta prior to this.)