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ISP or Server Maintenance when game is online and internet is fine


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So I tried to create a support ticket and it said it was dealt with but I can’t find an answer. I tried to log into two toons at the same time last night and it made my game freeze and I had to terminate client. Next thing I know I tried to log in later and it told me I had an ISP issue or under server maintenance. I seen 70 ppl online so I know that wasn’t the case and my internet works just fine. I’m unsure why it keeps happening I uninstalled everything and reinstalled it and have the same issue. If it is something on my end I have no idea because what it says is not the case. Please help me solve this issue. It’s asking me to wait for a patch but I’m not sure what the issue even is... 

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were the two toons on the same account?   if so,  you CANT log the in at the same time, its not allowed by the game software,  you can however log two toons from different accounts,  

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