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Petition to change ISP providers


ISP Vote  

56 members have voted

  1. 1. Would players like the Devs to consider changing to another ISP?

    • Yes
      51
    • No
      2
    • I don't care
      3


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I don't know but I certainly can't see a new ISP doing any worse. We might even eliminate Megan hour with a new host and have better over all performance. No it won't fix crashed and a wide range of other issues but it should prevent constant DDOS attacks and possibly some or all lag.

Furthermore 94% of the voters say yes and many people I know are dropping like flies from this game because they spend more time at the login screen due to crashes and/or lagging than playung not to mention restart after restart and pushed back raids. It seems like more than the majority voted yes so how do we move forward with this as things aewnt getting any better.

Also any chance of a test server we can copy chars over to, to test future patches because it seems like many of them (like this past Tuesday) break more than they fix/change and I'd players with all types of PC's and internet speeds could test it a lot of the problems could be avoided.

At one time we did have a test server for testing patches etc.  BUT... as I remember it, it was way underused and not worth the trouble/expense of putting up another. It was pretty cool as we could start a char and poof pop it to max level to test high lvl content. 

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Greetings.

 

45 voters is NOT the majority of users in the game!

 

Get this total above 500, then I might consider it near a majority.

 

ALL the folks having lag issues need to do a trace of their Internet path to the servers.

I know I have using WinMTR_0.8 from SourceForge, and my path is 12 "hops",

with 6 averaging above 80ms each. Maybe even incorporate such in the net7proxy

and have the devs get a hi/low/avg report.

 

There may be issues anywhere along that path, and until tests of TCP and UDP

packets show minimal lag, blaming the server hardware is meaningless.

 

Be sensible users - contribute information to help solve these issues.

Kelly's Heroes(1970), Sgt. Oddball -
"Negative waves, man. Don't hit me with them negative waves..."
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[attachment=2647:Data.JPG]

 

The numbers definitely seem to disagree with that assessment, these reflect what they have about every year since we've had a public server without exception thus far. Not saying some things couldn't be done better, but expecting a professional quality experience from people I can't legally pay isn't very logical. As one of the other posters said, if you want to help solving the problems, a lot of logs of your connections would be a lot more useful than just looking for a witch to burn. The servers aren't being constantly DDoS'd or anything of the sort. Sure it happens on their network but it happens on ANY network to some extent, especially for a major datacenter.

 

That's all I have to say on this. 1&1 provides low cost servers, if we change the price is going to go up. Unless i'm absolutely convinced its their network all the time, we won't be discussing it. The only way for that to be proven is aforementioned logs.

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Agree with Overt.  I do think that the work players put in should be rewarded.   Rewards don't have to be awesome items, but good items that are intended to be a bit more common, and more choice in such items would be a welcome addition, and more players would find their work to be rewarded.

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Absolutely, wasn't disputing that at all, just the numbers and so on mainly. Its just hard to get all the work done with the people and the time they have available to do the work.

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Rewarded for hard work? I LOVE killing named mobs hundreds of times a week to have the item I'm after not drop at all! I LOVE LOVE LOVE camping a mob on an insane spawn timer just, at a crucial moment in the time frame the chances of it spawning at highly likely, a dev logs on randomly and goes "PATCH TIME!" woohoo man I really love that. I love this game. All sarcasm aside, its been really frustrating lately. But ya know, things have their way of working out, one way or the other....

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just my 2 cents, and not worth much more than that I agree that there is a lot more lag/rubberbanding and crashes lately than there was when I 1st started playing this fully again, which was only a couple of months ago if that long..... I have notice the # logged in go from 220-300ish down to 100-130ish more than not, obviously Im not on all the time and may not be on at peek times but I am on at different times quite regularly and have noticed this....

 

I would be up for a new isp like a lot of others have mentioned specially since the DDos attacks from 1&1 that made the game unplayable for a weekend... that seems to be when a lot of this started and hasn't really gotten much better since that,,,,

 

was having a major issue in primus last night..... 1st time in sector with a new toon and every time I warped to a new location, when I pressed the Warp button my toon would spawn to 0,0,0 and then head for the point I was warping to, that seems to have gone away. and yes I know that doesn't have anything to do with the ISP.

 

also I tried to put my vote in for yes, but it wouldn't go in for some reason

so add 1 yes for it

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Kyp, I'm not looking for a witch to burn in the least. I am trying to get some love for our game. Whether lag, or lack of drops, what have ya... I would like to see the break down of what your real hosting expenses vs. hardware needs are. I do this sort of thing for a living now as a sysadmin in RL. I may be able to help in some way, or at the very least, shop around for you guys. Gratis of course. :) If so, we can work via e-mail or through PM... Whatever you are most comfortable with.

 

On the other issues, even a free project ergo Emulators, game mods, what have ya, have to have protocol and rules like a business does, for everyone involved or its not happening. As for the fixes or making changes, something definitely needs to be done in both directions. Your dev's talk about balancing the game, when the fact is the game is being ran waaaay too conservatively. Whether its resources (mining), drops, lack of xp for jobs (this one made more than a few people leave), what have ya... The tactic seems to be "keep them busy and playing through starvation of game resources and items." -And that isn't right. By doing this, you only cause and make issues for your players . You might have a better response by actually providing them with the items they need in game, and instead focus on more content in game in the form of missions, items, resources, etc, instead of starving them for items that should be a lot easier to obtain. Work to address the needs of your player base, and give them a good deal of other shizzle to do without nerf batting (which has been too often) unless it absolutely needs to happen. Granted, I get that you can't give away the farm, but like Bleakend said, no one likes to camp or kill a rare spawn too damn many times with nothing but junk falling out. This should be more of a "What item will I get this time??"

 

The same for mining and hulks. Someone got it in their head that hulk fields would "wreck the economy" of the game (I wont say here which dev that actually said it), but this too is the wrong approach and an odd thing to say. First, there aren't enough people who play this game regularly enough to actually support a full blown game economy. Second, when have prototype items (even the comps or devices) been all that valuable? Maybe the attitude should be to put some new fields in instead, with a new one put someplace else off the beaten path on occasion. The same could be said for ore fields. There are still many that haven't been put back into the game to begin to approach live levels. Instead, we are often butting heads or finding many tapped out or cherry picked. Someone on your team even suggested that "conflict among players is a good thing, and that they liked it." Totally the wrong attitude for a player vs. environment MMO, and just plain wrong altogether. If things were working as they should (whether drops, etc), the conflict would be a lot less and players might actually be in better spirits about the game.

 

What I working at -is a different mindset from the dev crew to their player base. Instead of the secretive & ultra conservative approach, perhaps the way to go is a more open, more positive approach to the game, for the players Instead. Your player base should be treated as your greatest asset as well, and keeping them happy (within reason) shouldn't be too terribly hard to achieve.

 

But I don't know, maybe I'm too late and am just pissing in the wind here. I don't know how seriously you guys think things are or how much you even give a rats ass about any of this. However many are smelling the end of this project into a second sunset. No one up here wants that to happen, but unless changes are made, that's likely where they are headed.

 

Again, thanks for reading...

 

-Overt.

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You know, I've been thinking... Thinking about a time before this "live" status, right before it, about a year before what I'm now thinking was an unnecessary wipe... Things we're easy, perhaps a bit too easy but at the same time things were cool, the player base was cool, and we were all waiting for whatever was next. The way things are now, what with content being in game that was never in the original EA live e.g. Ghost of Blackbeard, Paramis Sector are the main examples here, and what with Desash dying in four beam pulses, the Voltoi dying the same way, and Fishbowl/Gate raid being basically the same as they were pre-"live" status as far as difficulty goes (some of the fish can see cloaked now LOL) among other items that were never in the original live. This is basically still beta, in my opinion. The other thought I had was, "Nobody gives a sh... damn... about the way things were back in 2002". What the hell does a newplayer care what things were like in the original? I'm talking new NEW like totally unfamiliar. I mean, I don't even give a damn what things were like anymore its gotten so off track hahaha. I just don't care, and as far as this goes it's a totally new game to me, nothing like I remember. Stuff looks the same, some stuff even behaves the same, even similiarly, but I don't know... it's a weird thing we have here. It's almost like being in Hell, let's say, where you might have this beautiful looking dinner spread, fancy food, desserts, appetizers, clams casino, roast pork tenderloin, yatta yatta. Except the food tastes like total horrible crap. That's the best analogy I can come up with. So I'm stuck, as I think a lot of other players are with this deep, undying love for  game that touched their hearts something like 10 years ago, but are caught in this rut of this "thing" we have now where part of them wants to leave while the other stays and keeps playing hoping it gets better someday.  

 

So yea, the point here, to go hand in hand with Overt's is that do I love playing this? Yes. Do I have a ton of frustration as a player trying to get things done that are both fun, rewarding, and challenging? Absofreakinglutely, and it's really bad. Things that used to be fun, challenging, and rewarding are not anymore, at all, zero, period. I'm restricted to mining, that's the most FCR thing I do now, and that'll keep me satisfied until something changes, other than that I've had the last 3 weeks to play, and while I've had some of the best moments I've had playing an MMO, ever, it's also been the most frustrating experience in a video game I've ever had, top 3. I don't think I'll be on much in the coming weeks due to work, but ya know what? That's probably a good thing for me...

 

Godspeed Ya'll!

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The 'Witch to burn' comment wasn't directed at you Overt, it was directed at the subject of this thread. Changing the server hardware and network with no proof is a 'witch to burn'. I am quite aware of the problems you all experience, despite many thoughts that I'm not. However, there's a lot of things going on behind the scenes that most of you don't see, but because you don't see the content as frequently you think nothing is happening. At least that's the impression I gather from posts such as those.

 

Sure, there's been some lag recently but nothing I can turn about and prove to 1&1 to make them examine their networks any further than they have. The DDoS thing was temporary, it is not still ongoing. Are you still seeing 30-45 second delays with every command or chat line you send? For some reason I doubt it or i'd have heard a hell of alot more about it by now. I sure don't see anything like that when I'm playing.

 

I can't accept hardware donations or anything of the sort, as it wouldn't work what with that whole attempt for requesting tax exemption for N7E, Inc. but as far as a 'second sunset' goes, that's hogwash. I say that because if I open donations, they fill up in 1-3 days maximum and run us for two months, the numbers of players haven't really changed that much overall compared to the non-live periods except for a sudden frenetic burst at the beginning and then realizing there wasn't quite enough content, but then again no e-mails were sent to anyone. The players we had at the beginning of live were purely word of mouth and friends. Sure, I could buy us different/better servers, but since we don't stress the ones we have in the slightest, there's no reason for this. I think the problem is related to simple transmission lag, but I can't prove it and therein lies the real problem.

 

As Haviland Tuf mentions above, we're very much more likely to get a solution if this data were to be provided en masse because it would help us find the problem whether or not it is our code or 1&1s network.

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Latest Ping to Sunrise

 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            172.31.255.1 -    0 |   41 |   41 |    0 |   51 |  188 |  125 |
|  97-89-33-25.static.kgpt.tn.charter.com -    0 |   41 |   41 |    0 |   35 |  297 |   16 |
|                             10.218.62.1 -    0 |   41 |   41 |    0 |   22 |  203 |   31 |
|dtr01mnchtn-gbe-8-47.mnch.tn.charter.com -    0 |   41 |   41 |    0 |   28 |  563 |   16 |
|dtr02mnchtn-tge-0-5-0-7.mnch.tn.charter.com -    0 |   40 |   40 |    0 |   13 |   32 |   16 |
|crr02kgpttn-tge-0-3-0-2.kgpt.tn.charter.com -    0 |   40 |   40 |   15 |   21 |   47 |   15 |
|crr12spbgsc-tge-0-2-0-3.spbg.sc.charter.com -    0 |   40 |   40 |   15 |   31 |  125 |   16 |
|   bbr01spbgsc-bue-4.spbg.sc.charter.com -    0 |   40 |   40 |   15 |   32 |   94 |   32 |
|   bbr01gnvlsc-bue-1.gnvl.sc.charter.com -    0 |   40 |   40 |   15 |   32 |   62 |   47 |
|   bbr01ashbva-bue-1.ashb.va.charter.com -    0 |   40 |   40 |   31 |   60 |  203 |   47 |
|   prr01ashbva-bue-3.ashb.va.charter.com -    0 |   40 |   40 |   31 |   51 |  125 |   47 |
|           equinix.dc2.ash.oneandone.NET -    0 |   40 |   40 |   63 |  157 |  375 |   78 |
|    te-1-2.bb-c.bry.dal.us.oneandone.net -    0 |   40 |   40 |   62 |  147 |  297 |  204 |
|     te-4-4.bb-c.ms.mkc.us.oneandone.net -    0 |   40 |   40 |   78 |  171 |  516 |  140 |
|     ae-10.bb-c.slr.lxa.us.oneandone.net -    0 |   40 |   40 |   78 |  155 |  328 |  203 |
|  ae-10.gw-distp-a.slr.lxa.oneandone.net -    0 |   40 |   40 |   78 |  162 |  531 |   78 |
|ae-1.gw-prtr-r4-1a.slr.lxa.oneandone.net -    0 |   40 |   40 |   78 |  147 |  485 |  110 |
|         u15438806.onlinehome-server.com -    5 |   40 |   38 |   78 |  156 |  234 |  140 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )

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Far better if you export it in the file format, please. Collect them over time, when things are normal, and when things are laggy and denote such, as well as your relatively location (nearest major city, state)

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Sorry but I have to agree with Overt on the numbers. Where the player base is 65% more just over 6 months ago. If you by the net-7 players per month its down by 46% from the highest in February. Memory sever right was there a cap increase a months ago from 500 to 600. There was many time the sever was hitting those numbers maybe not the whole day but it was up there. Today logins have not even hit 300 in a while. So you cant tell me that the numbers are not being affected. Sorry but these numbers just do not lie. Sorry I do not mean to be so negative, I believe the project has come A long way from ST1. Thanks to the hard work of the support team. Get upsetting seeing less and less players online. There must be something that could be done. One thing I though of was turning on the  Contributions      for the guilds. Kind make it competitive. Just throwing a idea in there. Thank you for reading my coments.

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As Ive been around for a few years now I have to say I agree with Kyp about the "Online" numbers.

Summer time every year has had a drop in numbers of this percentage.

 

People have less time to play when the sun us out.  RL gets in the way !  Come autumn (Fall), the numbers will rise again.

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When you look at a single statistic, anything can be made true Batchman. Unfortunately, this fits the trend of every year since we've had a public server, and prior to the public server it more or less fits the trend of developers as well.

 

Less people are cooped up with the computer during the warmer months, that's just the way it is.

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I largely agree with kyp about the summer time numbers. My biggest fear however is that when this fall rolls back around and the numbers are suppose to come back up several major MMOS and other games will be released which is going to pull probably a considerable number of people away. Yes they may return, they may not. I think my biggest fear based off my own observation is the people I see leaving currently en mass are the long time vets and ones who have been here since ST4 etc. The guys who are on every day all day and more or less have all the maps and recipies and control the market on build to a degree etc. Alot of ol timers are saying I think I'm done with this game for now. Between the gate crashes, the lag issues, the raids constantly being pushed back every single week to the point they are lucky to get 1 raid in per week if that and then the theres agrippa which for most is chaotic at best there's little to no incentive to log in daily and stick with the game. I've seen virtually everyone i started playing with dissapear and many guildies as well and their reason was never "because it's summer time and Im going to go play outside for a bit".

 

Now I'm not hating I love the game and support it and want it to succeed and I'm appreciative of the devs like anyone else. And yes the casuals and largely player base will take a break for summer but honestly the ones who we should be worries about are the hardcore games who have been here since day 1 and are the most active on the forums. The guys constantly making suggestions, reporting bugs and putting in alot of effort and heart into this game to see it succeed and make it better. Those are the guys you DO NOT want to lose. Because those are the ones who will stick around the most if you keep them happy and see this game through till it's end (if ever). And it seems like those are the ones being largely ignored.

 

The #1 thing I see that makes me nervous and uncomfortable is dev/gm/admin abuse. And what I mean by that is simply that if a player voices their unhappiness with the game or something in the game they are often met with a "watch it or you will be banned type approach" or a "well if you dont like it then go play another game because we really don't care about your QQ". I understand you guys see more bitching in one day than most of us in a lifetime and you are probably so burned out on the QQ from people and the whining especially about things we have no idea what we are talking about but what message does that send? Go play another game if you don't care?  The general feeling from a considerable number of people i think right now is that a gm/dev/admin can say whatever they want to the player base and for lack of a better word act like "pissed off teenagers" but if we were to do the same we are often met with the ban hammer threats, or deal with it and move on. It doesn't seem right or fair but then again life never is. Bare in mind these situations are rare and limited from what I see but they do exist.  The other attitude I see alot of is, we know better than you do and while you may make suggestions chances are we won't take many of them serious because we know what we are doing and frankly most of you are idiots (nobody has ever said idiots thats just the word I used to describe the perceived feelings).

 

If I could make a few personal suggestions from just me and this is only me, nobody else. And bare in mind I know the players are so far less from perfect. We say dumb stuff, make dumb suggestions and cause you daily frustration beyond words. That being said things I think you could/should consider working on within you staff are the following are:

 

1) Work on your staff's customer service approach. I know you are volunteer's and don't get paid and this is a project not a company etc. But you represent a game you want to keep people on there should be some level of professionalism and manners across the board. Even if someone is being disrespectful or obnoxious you should be able to rise above it and exercise the rules without personal feelings becoming involved or acting like "pissed off teenagers". There should be a constant level of maintained courtesy and professionalism. For those who don't return the feeling issue warning, bans, mutes or simply ignore obnoxious posts rather than reply and say how that player is being retarded etc (not saying you call people retarded just a generalization example).

 

2) Work on hearing out what the players really want. I know you do weekly Q&A's and have advocates and have greatly improved in this regard and its super appreciated. But I feel like a large quantity of good suggestions and the voice of the players is semi ignored. I know you can't give I win buttons and make things easy but drops have been complained about for the longest etc. And nerfing things to the point of seeing a rare item once a month etc like PB to try and keep players on the game vs going a diff route like new missions or content seems like a logical error. I know you have alot of plans for things and the future of the game but  some plans seem bad. And when the constant largely playerbase describes unhappiness rather than a compromise or way to keep them happy so they stay, they are often met with working as intended or we arent changing it back so deal with it.  No happy player base= no game. You don't have to cater to everything and ALL the qq just the biggest issues expressed by a large portion of people.

 

3) Players are your largest source of advertising right now. They tell a friend who tells a friend etc. If you were to do a poll right now and ask how many of you in the current state of the game would recommend this game to your friends and invite them to play etc, you might be suprised by the answers.

 

4) Test servers for patches so they dont break the game and they can be tested by multiple pcs and internet connections. It seems every patch recently has been bugged or broken and a test server could probably resolve most of that.

 

I hope most of this didn't come off as bashing or pointing fingers. It wasn't my intention. Simply trying to put out what I personally notice to be the biggest issues and flaws of things that could be improved upon currently. My top 3 frustrations are currently working as intended, lack of true suggestion hearing and/or failure to act on good suggestions, and keeping the player base happy. The my way or the highway thing has run its course it's time we start working as a team between players and devs.

 

That being said kudos to Kyp. I think you are one of the most supportive devs out there and one of the people who truly care about the playerbase and whats being said and how people feel. I have respect for your professionalism and the way you reply to people and how you handle posts such as mine and others etc.

 

Kudos to blacklung and woodstock for their timely replies to tickets. And although there is many issues they cannot help on because their hands are tied etc they at least take the time to answer why and apologize.

 

And kudos to Zackman even though we disagree on things and butt heads in game from time to time and he can be grumpy alot, for taking the time to answer my questions in game, and always make time for players to answer their questions and provide insight about future content or help us understand why restarts and changes are happening in server etc and keep the general player base informed.

 

Keep up the good work guys. Even though I'm probably taking a break from this game soon till they improve/get fixed or content/changes are added later down the road I'm excited to see what the future holds and what sort of stuff you guys can pull off. I hope you can get more volunteers on your staff so we can start seeing larger patches soon with more yummy notes on them vs the weekly *patched the client to prevent doomsday end of the world lag*  followed by *the doomsday prevention patch broke, we recalled it for now and you are all screwed, stay tuned....  (just a friendly joke don't get mad)  :)

 

TL:DR WTF trans write a book why don'tcha  =  Make the game awesome in 24 hours or else I rage quit and I'm leaving for hello kitty online adventures MMO.  -The End-

Edited by Knight05
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Signed... Wholeheartedly!

 

I've been after this idea for ages. 1&1 hosting is among the worst providers, and among the most expensive. Like was stated earlier, their Assbook page is a bitchfest (same heard from industry channels as well). Maybe look into an actual game hosting company this time around. Seems we might get a nice dedicated Xeon server for what the hosting fees are with 1&1. From my experience, If the server a dedicated, they don't really much care what you do with it. In any case, I'd be happy to help you guys look around for a good host, Or at the very least, 'sniff test' the finalists. Its part of what I do for a living. Send me a PM if interested.

 

Thanks for reading!

 

-Overt.

By me Replying to you in no ways means that we are changing ISPs or are going to ! But if you want to do some searching and get some info on other providers you can and should post in this thread or start a new 1 thanks !  Provide links and pricing.  Satanic

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I know you are volunteer's and don't get paid and this is a project not a company etc.

 

 

While the staff is entirely volunteer, you are incorrect in the statement that it is not a company. Net-7 Entertainment, Inc. IS a company. That being said, we are never going to satisfy everyone without me having a full time staff that I can tell them when/where/what to do. That isn't going to happen for three reasons:

 

A) I can't pay them.

B) They aren't professional game designers

C) They profess to want to join that cause and as soon as they find out what kind of work it is they mysteriously vanish, presumably because they thought they were going to get a fancy tag and not have to do anything for it?

 

That being said, you show me a person who's flaunting the ban-hammer as a solution to get you to shut up when you're following the rules laid down in the code of conduct, and i'll show that person the door.

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My apologies about the company comment then kyp. I didn't know so my bad on that mistake. Good to know. As for the ban threats while people were following rules I personally have seen it myself. The problem though is when it happened as when most incidents I see happen I was 6 boxing in window mode in the smallest rez possible and when I reported it awhile ago I was asked to provide a screenshot for proof. Now maybe its just me or maybe not been but when in multi boxing in 800x600 red and take a screenie with print screen it takes a SS of tllike the corner of one box and the rest is usually mY desktop so it never shows chat. Like I said maybe that's just me otherwise maybe you could look into it? Probably not since you don't support multi boxing to begin with. Or maybe you have a solution for me regarding that outside of play on 1 account full screen.

Either way most of you are doing a great job over all. And its like you said they are NOT professional game designers. I try to keep that you in mind when writing a QQ post generally about fixing/adding stuff or bitching about broken patches etc.
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Though I am sure there are other hosts that they can move to... for the cost v.s. facility I can understand why 1&1 is hard to move away from... I've looked at a number of them in the course of years and for a mostly non-profit, low cost situation as this it is hard to beat 1&1.  Unfortunately for that reason their systems are over-taxed, under maintained and problematic. 

 

It comes down to patience.. I deal with a little lag now and then.. gives me an excuse to walk away from the box, do other things, chit-chat, etc... I think a better solution would be to find ways to make the Client-Server situation more packet-loss tolerant.. I believe that is what the Devs are trying to do, give it some time 1&1 will fix some things, the Devs will fix some things... it will improve.. We'll still have Megan hour and bouts of lag, but given the nature of the EMU, some of that is to be expected.

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The difference between me and the GMs is that I can take a timestamp, take down the server and review the chat logs that pick up every channel spoken into. Which means there's no lying, if you sent it to someone, I could see it if i needed to or had sufficient reason to review those logs. I consider staff abuse to be a significant enough reason to do so.

 

That being said, when we say we don't support multi-boxing it is the technical side of it that we do not support. The way the proxy does what it does has problems with multiple connections to the same IP, it is a weakness of this implementation. We are working with a potential idea of improving it at present though.

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...

 

I can't accept hardware donations or anything of the sort, as it wouldn't work what with that whole attempt for requesting tax exemption for N7E, Inc. but as far as a 'second sunset' goes, that's hogwash. I say that because if I open donations, they fill up in 1-3 days maximum and run us for two months, the numbers of players haven't really changed that much overall compared to the non-live periods except for a sudden frenetic burst at the beginning and then realizing there wasn't quite enough content, but then again no e-mails were sent to anyone. The players we had at the beginning of live were purely word of mouth and friends. Sure, I could buy us different/better servers, but since we don't stress the ones we have in the slightest, there's no reason for this. I think the problem is related to simple transmission lag, but I can't prove it and therein lies the real problem.

 

...

I'm a little confused here. Help me sort it out please

in the above post you say that if you open up donations they can run net-7 servers for 2 months at times, this varies, granted, but you would be able to build up a surplus. With that thought in mind, I have asked around and found out that Megan hour exists because 1&1 does a massive backup on there servers nightly (if i am misinformed my mistake). this causes the constant lag from 12:00am - 1am. this varies depending on where you are and what time you are up. how large the backups are that 1&1 has to do, ect. one thing that is not constant is that this hour exists and prevents players from enjoying the game. not to mention I'm not talking about all the rest of the issues we have seen and had.

 

since this is a constant problem why haven't we switched services already?

 

based on the above, money isn't the issue. how many of the current player base would need to comment here and vote for you to take action?

What as the player base would we have to do to convince you the devs that this is needed. Not to fix the lag issues, not to fix the downtime, but just to eliminate Megan hour? (if the rest of the issues can be client side and all the stuff in between this issue is server side, unless i am grossly misinformed. in which case my question still stands on how we can eliminate Megan hour?)

 

-Redwinds 

Edited by redwinds
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Redwinds:
 

That's just it, we knew they had a DDoS before as I called them and they told us. This is NOT the cause now, but I have nothing to prove what IS the cause. As they say, the grass is always greener on the other side, and switching servers is a fair amount of work. I don't know this would resolve it because I don't have enough of the previously mentioned WinMTR logs during people's normal play, their lagged play etc.

 

If I can't prove it, I am not going to take action on it. It does me no good to threaten 1&1 if I can't prove to them they have a problem. They're just going to tell me, albeit in a nice way, that I have no proof and they don't see a problem.

 

Money is not the issue for THESE servers, but many other companies charge a lot more here in the US. The only realistic solution would more than double our donation goal as of my recent investigations, and require it monthly and its not guaranteed to solve the problem.

 

Here's an example, for just one server like the one we have from a well known host (Rackspace), admittedly these would be managed by the professionals but we have 3 such servers currently that we use for development:

 

$1089/month
Enhanced Two
 
1x Quad-Core processor
12GB RAM (DDR3)
2x 146GB, 15K, SAS (RAID)
2TB bandwidth
  • Dedicated Cisco Firewall included —learn more
  • URL content monitoring included 
    Enhanced monitoring and additional services are optional — learn more
  • Unmetered backup included — learn more about unmetered backup
  • OS options: CentOS updated by Rackspace, Red Hat Enterprise Linux, or Windows Server® 2008

 

 

They don't appear to offer an unmanaged version that I can work on myself. That said if I were to do this i'm going to be forced to buy a high end server from them, and virtualize the servers you play on, because otherwise the cost would be exorbitant. This would be $3,267 a month, not counting initial setup fees. Right now we pay roughly 400 a month and I keep a surplus of 100-200 dollars for any unexpected expense. As they say, you get what you pay for, and of course there are other hosts but I have been looking into possibilities; however, like I said I won't make a decision like this lightly because we'd have a hell of a time trying to pay for these, and honestly I can't afford it if you didn't whereas with these, I *might* be able to long enough to close everything down should such a thing happen and everyone decide to leave en masse.

 

Hope that helps to understand my immediate reticence.

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