vasi Posted January 22, 2010 Report Share Posted January 22, 2010 This is a very strange issue and has taken many weeks of observation to draw any conclusions. When I AFK, typically (not exlusively) in a starbase the client will appear to 'black hole' whereby I cannot interact with things such as mfr terms, vendors etc. If I try to leave the starbase I cannot get to the sector (map screen forever) so I have to kill and restart. On restarting, I arrive in the target sector. Also, when this behaviour occurs, if I write text in Local, Broadcast etc, my text is seen to other players but I do not see it in those channels myself. Similarly incoming tells are not received, but they are transmitted from the sender with no error. Now, if I AFK with all the chat channels switched on, I am less likely to crash in this way as the amount of waffle is generally sufficient to maintain responsiveness. But in times of quietude this behaviour will become more pronounced. Quote Link to comment Share on other sites More sharing options...
Guest Findmefightme Posted January 22, 2010 Report Share Posted January 22, 2010 Hi, Just a thought but your not sat behind a proxy that is forcing disconnect from net until reauthentication? Quote Link to comment Share on other sites More sharing options...
slam69 Posted January 22, 2010 Report Share Posted January 22, 2010 Sorry that was me didnt sign in before posting Quote Link to comment Share on other sites More sharing options...
vasi Posted January 22, 2010 Author Report Share Posted January 22, 2010 No internet proxy servers are present. Quote Link to comment Share on other sites More sharing options...
slam69 Posted January 22, 2010 Report Share Posted January 22, 2010 home network set up then? any issues when browsing or is this purely when AFK and at no other times? it sounds like a timeout of somesort Do you have packet oprimisation and secure ssl checked in teh launcher? Obviously hard to check right now whilst its down lol Quote Link to comment Share on other sites More sharing options...
vasi Posted January 22, 2010 Author Report Share Posted January 22, 2010 The options are set as stated and yes, this only occurs when AFK, usually within a few minutes. Quote Link to comment Share on other sites More sharing options...
slam69 Posted January 22, 2010 Report Share Posted January 22, 2010 Cool can you give me some info OS Spec of machine Firewall/ Av solution wireless/ wired options Does this only happen on the one machine and if so is it something that has always occurred or started recently? It may be worth testing yoru toon on someone elses install to see if it still occurs in which case could be a bugged toon ( doubtful but possible) other possible causes :- - xp update upset your system - port being blocked after inactivity on router - firewall - It may be worth uninstalling teh client on yrou machien and reinstalling, just hope you ahve teh client install saved somewhere as its a GB download! there was an xp update sent out recently week which if installed could upset your system Quote Link to comment Share on other sites More sharing options...
vasi Posted January 22, 2010 Author Report Share Posted January 22, 2010 I think bugged toon is out as it happens on all toons I log on 4 accounts. System spec is probably out because it happens on both computers here, one laptop on wifi, the other a HTPC on cable. The only common denominators between the two are AVG 9 and Vista. Connection / gateway: There may be a point here. What I will do next is run some tests at a friends house to see if the same results are observed. Quote Link to comment Share on other sites More sharing options...
slam69 Posted January 22, 2010 Report Share Posted January 22, 2010 Good idea, if its possible take your router/ modem with you patch his system through your router and try that way, if it happens again theres yoru problem, possible timeout still on the router be weird if it was but could be... let me know how you get on Quote Link to comment Share on other sites More sharing options...
vasi Posted January 23, 2010 Author Report Share Posted January 23, 2010 Well I didn't try this yesterday as the test was offline while I visited a friend, but today I've been checking logs etc at home to see if anything is there. I have seen this, right after a crash in the log of the SonicWALL. Time Message Source Destination Notes 01/23/2010 13:35:00.624 UDP packet dropped 217.160.5.19, 3806, WAN [MY Ext IP], 46637, WAN Port: 46637 So I've temporarily added an allow all rule from 217.160.5.19 (play.net-7.org) to see if something is timing out. I will run some more tests and update. Quote Link to comment Share on other sites More sharing options...
vasi Posted January 23, 2010 Author Report Share Posted January 23, 2010 Adding the rule has only served to prevent the 'UDP packet dropped' message from appearing in the log. The problem remains. Furthermore, the port that is attempting to be accessed does not correlate to any port that Net7Proxy.exe is using at the time. For example, netstat output showing what I think is the port in use by Net7Proxy.exe for incoming comms > TCP 0.0.0.0:3500 hp:0 LISTENING [Net7Proxy.exe] TCP 0.0.0.0:3801 hp:0 LISTENING [Net7Proxy.exe] ... TCP 127.0.0.1:52536 hp:3801 ESTABLISHED [client.exe] TCP 127.0.0.1:52537 hp:3500 ESTABLISHED [client.exe] The above port number is not the one seen is the firewall log messages. Netstat also shows me that the proxy <> client comms are active, even after a crash. TCP 0.0.0.0:3500 hp:0 LISTENING [Net7Proxy.exe] TCP 0.0.0.0:3801 hp:0 LISTENING [Net7Proxy.exe] ... TCP 127.0.0.1:52536 hp:3801 ESTABLISHED [client.exe] TCP 127.0.0.1:52537 hp:3500 ESTABLISHED [client.exe] So I'm unable to draw a conclusion at the moment, I might setup a packet capture later and see what is going in / out when this occurs. Quote Link to comment Share on other sites More sharing options...
Thaedra Posted February 5, 2010 Report Share Posted February 5, 2010 Any progress on this? I have the same symptoms - the unresponsive client etc - but no knowledge of routers/ports to help tracking the problem. We use networked Vista and Win2k machines. The Vista seems to drop faster. Yes the compatability, admin, firewalls are all as recommended. Tweaking the router seems to be next (last) resort. No Virtual Machines here either. Is it a coincidence that the symptoms are similar or do they have something in common that could lead us to a solution? Quote Link to comment Share on other sites More sharing options...
Numiah2 Posted February 5, 2010 Report Share Posted February 5, 2010 Same issues here. Tried loads of stuff but to no avail. Quote Link to comment Share on other sites More sharing options...
Phaethon Posted February 5, 2010 Report Share Posted February 5, 2010 Any of you using VMWare client? The default setting on these will cause timeouts if you're not actively using its NIC. Quote Link to comment Share on other sites More sharing options...
Numiah2 Posted February 5, 2010 Report Share Posted February 5, 2010 nope, just dual boxing, and it happens on both. Quote Link to comment Share on other sites More sharing options...
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