I've been compiling a list of common issues and their solutions on the Net-7 wiki here:

 

https://net-7.org/wiki/index.php?title=Troubleshooting

Is there a sequence on installing the files? I cant get it to work on my windows 11. I finally got net7 to come up but when i click play it doesnt do anything.

Hi Levitron,

 

Assuming you have followed the steps laid out in the links from Net-7.org/Home tab / FAQ/ Game play and Issues / How do I get in the Game!!

 

all should work as intended UNLESS Microsoft Windows throws a spanner in the works with its Firewall allocation for the files.

 

In short make sure you run the "eandb_demo.exe" as administrator 1st, then run "Net-7_Install.exe" again as administrator and finally when it asks you " do you wish to upgrade?" (Assuming you download the "enb-up.exe" file as well from the downloads section on Net-7.org) just click Accept and it should install and allow you to run the "LaunchNet7.exe" short cut (make sure it has been set to "Run as Administrator and XP SP2/3 Compatibility)

 

BUT!!!! before you try to access the game make sure you have run the "E&BConfig.exe" again as administrator and Win XP SP2/3 Compatibility to set the correct resolution you require, once set click the "Performance test button" and then "accept" if its all OK otherwise it will not set it to your desired resolution!

 

Now you can launcher the game and the launcher should prompt you for some updates, make sure to do all updates and wait till they finish.

 

The final version of the launcher should be V2.2.0 (Top left) and Current Version:545 (Bottom right) then using the "Game Account login" (you should have created this on the Net-7.org site under the accounts section btw) NOT your Forum Account details you should be able to login or create an avatar/toon.

 

If none of this resolves the issue please raise a GM-Ticket so I/We may assist further making sure you include screen shots of the launcher details and any error messages your get in the ticket, additionally identify your Forum Name and Game account to save us asking for it after.

Went through all the install programs but when i try to launch net seven it comes up and then when i hit play it comes up with an error says incompatible version of net7 proxy latest version is 2.45. So what do i need to do? Also it only let me make compatibility for Vista service pack 2. no XL was in there. i have a screen shot but it says its too large to upload here.

Go to C:\Program Files (x86)\EA GAMES\Earth & Beyond.

Make enb.exe run as admin thru properties. I never make the file compatible with anything.

5 hours ago, Spa said:

Go to C:\Program Files (x86)\EA GAMES\Earth & Beyond.

Make enb.exe run as admin thru properties. I never make the file compatible with anything.

Still says incompatible version of net7proxy. Then it says server failed  to respond to logon request.

 

 

Also it says incompatible version of net7proxy. Latest version is 2.45.

 

I think i somehow have the wrong version. Not sure why cause i downloaded everything new.

Hi,

 

I'm in the process or trying to replicate your issue on my Proxmox server with a clean VM of Win11 25H2 install, this may take some time though so please be patient I will respond when I find the issue and corrective action for you.

 

Yeti[GM]

Hi @Codemonkeyx

 

Just dropping this here instead of polluting the FAQ with my edits.

 

if usefull, an addition to the common issues list;

decently recent W11 laptops "ship" with Smart App Control enabled by default, failing the EnBDemo installation (step1) entirely. the user is guided through Microsoft online docs for an explanation but. meh.

 

My smart app control was off

 

I have tried the directions from Yeti 3 times now making sure im doing each step but i get the same results. Very frustrating.

On 5/26/2026 at 5:40 PM, Yeti said:

Hi Levitron,

 

Assuming you have followed the steps laid out in the links from Net-7.org/Home tab / FAQ/ Game play and Issues / How do I get in the Game!!

 

all should work as intended UNLESS Microsoft Windows throws a spanner in the works with its Firewall allocation for the files.

 

In short make sure you run the "eandb_demo.exe" as administrator 1st, then run "Net-7_Install.exe" again as administrator and finally when it asks you " do you wish to upgrade?" (Assuming you download the "enb-up.exe" file as well from the downloads section on Net-7.org) just click Accept and it should install and allow you to run the "LaunchNet7.exe" short cut (make sure it has been set to "Run as Administrator and XP SP2/3 Compatibility)

 

BUT!!!! before you try to access the game make sure you have run the "E&BConfig.exe" again as administrator and Win XP SP2/3 Compatibility to set the correct resolution you require, once set click the "Performance test button" and then "accept" if its all OK otherwise it will not set it to your desired resolution!

 

Now you can launcher the game and the launcher should prompt you for some updates, make sure to do all updates and wait till they finish.

 

The final version of the launcher should be V2.2.0 (Top left) and Current Version:545 (Bottom right) then using the "Game Account login" (you should have created this on the Net-7.org site under the accounts section btw) NOT your Forum Account details you should be able to login or create an avatar/toon.

 

If none of this resolves the issue please raise a GM-Ticket so I/We may assist further making sure you include screen shots of the launcher details and any error messages your get in the ticket, additionally identify your Forum Name and Game account to save us asking for it after.

ok Im on my 5th try.

Things not mentioned. When I am installing  it says i need a product code and opens a web page to file planet. I dont know what  to do there so i close it and the install proceeds. Is that ok so far? now i run net7 install and it works. Now i run the EBconfig and it works. Now i launch net 7 and do all the updates and it now shows everything with the play button on the bottom. The version on top is correct and the bottom is 545. Now i hit the play button and it seems to start running but nothing ever comes up. I dont know if its running or not but i get nothing happening. Have i missed anything?

As per my GM-Ticket response it would be easier to guide you IF we spoke on discord and I stepped you through it rather than this ping-pong mish-mash of text on the forums.

 

You can IGNORE the file planet thing all together that is a hangover from EA's install, just close that web page. allow the install to proceed, then install the Net-7 part, it helps if you have downloaded the  enb-up.exe update file also (you should have download 3 files from Net-7.org, eandb_demo.exe, Net-7_Install.exe and enb-up.exe). You only need to run 2 of the files though, they being: 

 

1. eandb_demo.exe - EA's Demo cd install

2. Net-7_Install.exe - Net-7's launcher and proxy installer

 

when you run the 2nd one it should prompt you if you want to update the E&B file, just click OK/Accept and allow it to update. 

 

If you have completed all the steps outlined above and in this post you should see the following (note: your local IP maybe different to mine!)

 

 

On your task bar right click and select "Taskbar Settings" then locate "Other system tray icons" and click that then scroll down till you see net7proxy.exe and select the "ON" button - this will display the launcher on the task bar.

 

We have seen it act up sometimes when you have 2 or more displays but the one you are wanting to play on is not your primary and the game is launching on a "switched off monitor" that is the primary.

 

OK i did that. Went to taskbar settings found net 7 and turned it on. Then hit play and nothing happens it seems to start running but then nothing happens. I hit ctrl-alt-delete and net7 isnt in the  processes and neither is e&b. Tried it a few times but something keeps it from running. I really dont see how even getting on discord will help cause im doing everything you are telling me to do. Ive uninstalled and re installed everything 6 times now and get the same results. I could give you access to my computer if you want to try maybe that would work i dunno. No idea whats wrong.

This sounds like a MS Windows fire wall or 3rd party application that is preventing communications with the server, I have sent you the discord info via personal message on here.

 

I am UK time zone based and, Woodstock is NA West coast time zone based, we do not have discord on 24/7 but we do check it regularly.

 

With luck one of us will catch you online and help you resolve this issue.

 

Im in there now but i cant just sit there all day so ill keep checking it.

11 hours ago, Yeti said:

This sounds like a MS Windows fire wall or 3rd party application that is preventing communications with the server, I have sent you the discord info via personal message on here.

 

I am UK time zone based and, Woodstock is NA West coast time zone based, we do not have discord on 24/7 but we do check it regularly.

 

With luck one of us will catch you online and help you resolve this issue.

 

If so i dont know how to find it. Usually on fire wall it  will tell you its blocking something.

 

It turns out that there was nothing wrong with Levitron's install, it was all down to his WiFi router blocking the servers returning packets. Once he plugged it directly into his wired sockets on the WiFi router it all started to work as intended.

 

So if you ever hit a similar issue, check your WiFi router and test the wired connection before raising a GM-Ticket or posting in the forums.

And I want to thank Yeti for the hours we spent trying to fix it. Without a doubt the best customer support ever.

Glad that was resolved. all the testing I did my end, I could not get that problem.