jongleur Posted January 24, 2021 Report Share Posted January 24, 2021 (edited) Not sure what i am doing wrong. Did a complete un-install, deleted all files, and then re-install. Did updates etc. I reset my password. Ran the setup, tested video. That all appears to have worked, the forum works okay and I can see my character accounts and all my devices etc. But when I try to log into the game, it says my EA password is incorrect.1 Authlogin.log says: 1:41:23: Found 1 servers in (sunrise.net-7.org) 11:41:23: Trying server: (sunrise.net-7.org) 11:41:24: Login Service Connection Successful. 11:41:24: GetTicketSync(1) connection succeed with invalid result. User : jongleur Password Context : NOT NULL, NOT ZERO LENGTH ServiceID : 2184 Auth Login Base Service : AuthLogin Auth Login Server : sunrise.net-7.org Code : Text : Running Win10 Pro. Not sure what to try next.... Edited January 24, 2021 by jongleur Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted January 25, 2021 Report Share Posted January 25, 2021 Did you create a game account under the account tab on the net-7 Page? Special characters @#$%%^^& etc not excepted by the game log in system nor are spaces. Quote Link to comment Share on other sites More sharing options...
jongleur Posted January 30, 2021 Author Report Share Posted January 30, 2021 (edited) As far as I know, I already have a game account, created years ago. Do old accounts get purged or something? UPDATE: I created a new game account from the net-7 page and it appears to work, but I am not able to see my old accounts. Not sure, but maybe I muffed the password on my old accounts. I'll try resetting it again. I added my old accounts to my new account and all is good. I can now login and select my old characters. Thanks to everyone for all the help... I am back in the game. Edited January 30, 2021 by jongleur tried again and it works with a new game account. 1 Quote Link to comment Share on other sites More sharing options...
GWN_guy Posted January 30, 2021 Report Share Posted January 30, 2021 (edited) Please disregard - Just tried the game again and it logged me in - looks like it needs time to get account and password. Created a game account and I know my password but "Meghan says my login information is incorrect" Both user name and password are all lowercase alphanumeric with no special characters. I'm on W7 and during launch it never presented me with a certificate install screen. What can I do to get in? Thank you Edited January 30, 2021 by GWN_guy Quote Link to comment Share on other sites More sharing options...
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