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Xiaolinmantis

E&B Config disappears

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Hi Guys,

 

A couple of months ago I requested some help, here:

It was answered and closed rather rudely. I couldn't figure out what to do at the time and got busy, so just ignored it. I am again trying to get back into ENB and this time from a new laptop.. but I have the exact same problem.

 

Regarding the issue with E&BConfig, I searched your forums and found that I should set Compatibility Mode to "Windows XP SP3" and have done so. I then run it in admin mode as well. What happens is that it shows up for about a half a second and then disappears. When I look at the Event Viewer, I see this error:

 

Faulting application name: E&BConfig.exe, version: 1.0.0.3, time stamp: 0x3d754f52
Faulting module name: E&BConfig.exe, version: 1.0.0.3, time stamp: 0x3d754f52
Exception code: 0xc0000005
Fault offset: 0x00120b58
Faulting process id: 0x2390
Faulting application start time: 0x01d3792a1fb9032d
Faulting application path: C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&BConfig.exe
Faulting module path: C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&BConfig.exe
Report Id: 714d47d6-2ed5-45ad-bd14-dec7f5eb816b
Faulting package full name:
Faulting package-relative application ID:

 

Luckily the main problem is gone now - I can login without any issue... but the game window is too small and I need E&BConfig to work to change the settings. Any help would be most appreciated. Please don't just close the issue again without first checking that it has been solved. Thanks.

 

 

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Did you try running net-7config.exe?

It's either in the same folder or in the net-7 folder under program files.

And set it to run as admin and set compatability to windows xp service pack 3

At least thats how mine is set and it works

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55 minutes ago, stevinium said:

Did you try running net-7config.exe?

It's either in the same folder or in the net-7 folder under program files.

And set it to run as admin and set compatability to windows xp service pack 3

At least thats how mine is set and it works

 

Thanks for the response. However, I cannot find any such .exe in the Net-7 installation directory (or any sub-directories), which for me is as follows:

C:\Program Files (x86)\Net-7

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Try using the ENB config program  location C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&Bconfig

 

run this file as administrator and also run the test when you select the resolution you desire, or it wont set it.

 

Woodstock  (DGM)

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1 hour ago, Woodstock DGM said:

Try using the ENB config program  location C:\Program Files (x86)\EA GAMES\Earth & Beyond\EBCONFIG\E&Bconfig

 

run this file as administrator and also run the test when you select the resolution you desire, or it wont set it.

 

Woodstock  (DGM)

 

Hi Woodstock, I appreciate the response, but that exe is exactly the one my original post was about... when I run it (as admin), it appears for about a half a second and then disappears. When I open the Event Viewer, I can see the error message that I pasted above in the original post.

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go to your anti virus program settings and make the enb config program a exception  so that the anti virus will ignore it, 

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17 minutes ago, Woodstock DGM said:

go to your anti virus program settings and make the enb config program a exception  so that the anti virus will ignore it, 

 

I had already disabled the anti-virus and that didn't work. So now I decided to just remove it completely (as this new laptop came with McAfee and I don't like it anyway). It's still the same issue happening.

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Mcafee ate my whole enb install once

 

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3 minutes ago, Woodstock DGM said:

Mcafee ate my whole enb install once

 

 

Yeah, McAfee blows - even the UI is not very intuitive. Anyway, it's totally removed now, as I said. Also, I added the exclusion to Windows Defender now and still the same crap.. so I don't know what's going on here. Is there any other data logged somewhere that I can paste here which might help you guys figure out what the problem is?

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may be posting in the bug tracker here on the forums so the devs can possibly help you.

 

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6 minutes ago, Woodstock DGM said:

may be posting in the bug tracker here on the forums so the devs can possibly help you.

 

 

Oh right. I thought this, "Technical Support" forum was the right place. I see a link at the top titled, "GM Ticket System". Is that what you are referring to? I'll go open a ticket now then I guess and point them to this thread. When I have the solution, I will post back here in case someone else gets the same problem as me in future.

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no not gm ticket system,  that goes to me, not the devs,  the bug tracker tab near top pf page here in the forums

 

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1 minute ago, Woodstock DGM said:

no not gm ticket system,  that goes to me, not the devs,  the bug tracker tab near top pf page here in the forums

 

 

Oops, I already submitted the ticket. Sorry about that - don't know how I missed the "Bug Tracker" tab! LOL. Should I see if I can cancel the ticket and create it in the bug tracker instead?

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@Woodstock, hi... for some reason I cannot seem to find the bug I logged yesterday. Did I do something wrong or has it been deleted? Or maybe not approved (and thus not showing) yet?

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devs moved it to the more appropriate forums thread.

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Did you resolve this issue I had same prob.  in windows defender I turned off the check apps and files and it fixed it for me remember to turn back on after though

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Yes, this sounds like a conflict over the file with antivirus suites; however just to be clear, we do NOT recommend turning them off any more than temporarily as a troubleshooting issue unless you are an experienced user and are willing to accept the risk of getting viruses / have your own backup strategy.

 

I would make sure any files you're trying to run from are excluded in your chosen suite, I also would choose one or the other if you've got both McAfee and Windows Defender running as they are competing over the same files to determine if they're "safe".

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