Zarg Posted December 15, 2016 Report Share Posted December 15, 2016 In the last week or so I and a number of other users have been seeing a lot of strange lockups in the game. The symptoms are that the game instance stops taking input. Can't target anything, can't move, can't log out via escape menu / Quit options. Interestingly you CAN send messages in various chat channels, but not see any of the responses. If you're multiboxing you can see the chat messages sent from the stuck client. Apparently if one waits long enough it sometimes recovers. The surest resolution is to use /quit and log back into the game, or kill game process through task manager and log back in. I thought at first it was most only happening to idle game sessions, but it happens to active ones too with less frequency. Ironically my game session just did the same lockup while I am writing this post. Are the Devs aware of this and do we have a hope of a fix? I have guild mates complaining it is disruptive enough in its frequency that it is making them not want to play. 1 Quote Link to comment Share on other sites More sharing options...
YetiGBR1 Posted December 15, 2016 Report Share Posted December 15, 2016 (edited) I too have been experiencing this "feature" and it 1st appeared late on Sunday evening GMT and has gotten worse post Tuesdays server Maintenance Reboot. It's now at a point that one can only play solo and not Multi-Box/Multi-client for fear of dying or locking up in a raid etc. Something changed server side of that I am sure in fact its similar to what has previously been described in the forms when you had a Visual Studio C code conflict or something. I applaud your efforts as Dev's and GM's tirelessly giving your time to make our free time enjoyable. Please fix before Christmas if possible. Running Win7 Pro and Win 10 Home and Pro (all 64bit) on clients All the best, The UK's ONLY YetiGBR Edited December 15, 2016 by YetiGBR1 spelling mistake + Adding extra info Quote Link to comment Share on other sites More sharing options...
Blackmercenary Posted December 15, 2016 Report Share Posted December 15, 2016 I have been experiencing this issue along with alot of my friends in the game. You will be playing one minute and then you can no longer select anything or use your abilities. You aren't able to see any mobs spawn and cannot loot corpses. Everything becomes frozen essentially. 1 Quote Link to comment Share on other sites More sharing options...
Jalen Posted December 15, 2016 Report Share Posted December 15, 2016 This is the exact issue I'm experiencing and in the same time frame. Sometimes I can go for an hour or so without issues, others I'll have this happen 5 times in 10 minutes. Is there some logging we can do on our side that would be helpful when this occurs? Quote Link to comment Share on other sites More sharing options...
Bluemeanie Posted December 15, 2016 Report Share Posted December 15, 2016 Same thing happening to me for about the last week. Sometimes it's worse than others. If it matters, running Win 7 64 bit. Quote Link to comment Share on other sites More sharing options...
Ender Posted December 15, 2016 Report Share Posted December 15, 2016 I've experienced all of these issues as well. As Jalen said, I've gone over an hour without any issues, and I've also had it happen several times in 20 minutes. It honestly makes me not want to play most parts of the game. Thank you for all the work you do though. You guys have done a great job of bringing this game back and improving on it. I hate being critical of anything y'all have done to this point, but I really hope this is resolved soon. Quote Link to comment Share on other sites More sharing options...
Ravina Posted December 15, 2016 Report Share Posted December 15, 2016 I have the same problem as everyone here , last week it seem to start its new issue anyword of what is happening or fix or aware of the issue? Quote Link to comment Share on other sites More sharing options...
Stoop Posted December 15, 2016 Report Share Posted December 15, 2016 I've been having the same problems as well. I just assumed it was a problem with my wifi, but seeing others with the problems and knowing they're not on my network, I'm guessing it's something else Quote Link to comment Share on other sites More sharing options...
Basileus Posted December 16, 2016 Report Share Posted December 16, 2016 I'm having similar problems aswell. Used to be able to multibox with six toons without issues, now the I lag out even with just one toon after a while. Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted December 17, 2016 Report Share Posted December 17, 2016 I will be investigating this over the weekend and next week folks. There may be some issues with the host systems, not clear yet.. but seeing it happen on them. If anyone doesn't mind (and knows how) please run Wireshark and collect a packet capture for me up until the point you crash/lock up, note the time and your time zone so that I can correlate to server system logs that would aid if there's a communication issue. Quote Link to comment Share on other sites More sharing options...
Jalen Posted December 17, 2016 Report Share Posted December 17, 2016 9 hours ago, Kyp said: I will be investigating this over the weekend and next week folks. There may be some issues with the host systems, not clear yet.. but seeing it happen on them. If anyone doesn't mind (and knows how) please run Wireshark and collect a packet capture for me up until the point you crash/lock up, note the time and your time zone so that I can correlate to server system logs that would aid if there's a communication issue. I'll kick one off this morning, but the issue can take hours sometimes to manifest so the cap will be rather large w/o a filter. Additionally, the server is still accepting commands from the client, but it's not reflected clientside. For instance, I was able to reset my avatar in the star base while "frozen" this morning. Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted December 17, 2016 Report Share Posted December 17, 2016 If you know how to capture filter, i'd be interested in traffic to the game server (ip resolved to sunrise.net-7.org for you) this should enable what we need. 1 Quote Link to comment Share on other sites More sharing options...
Jalen Posted December 17, 2016 Report Share Posted December 17, 2016 I do, but the .cap is only 9MB anyways Quote Link to comment Share on other sites More sharing options...
Jalen Posted December 17, 2016 Report Share Posted December 17, 2016 Link to cap sent in message, let me know if there is an issue. Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted December 17, 2016 Report Share Posted December 17, 2016 Thanks, I will review when I look at the configurations this afternoon and perform the maintenance mentioned on the facebook page for Teamspeak & sunrise. 1 Quote Link to comment Share on other sites More sharing options...
Jalen Posted December 17, 2016 Report Share Posted December 17, 2016 Disabled ipv6 on that NIC and trying to get a new capture for you. 1 Quote Link to comment Share on other sites More sharing options...
Bluemeanie Posted December 23, 2016 Report Share Posted December 23, 2016 Any word on this? Wednesday it was ok, yesterday was the worst it has ever been. Quote Link to comment Share on other sites More sharing options...
Zackman [LDEV] Posted December 23, 2016 Report Share Posted December 23, 2016 Yesterday wasnt related, there was a problem with the backbone provider (Level 3). I was able to see, that there was a problem at one of their switches, i think they changed a faulty hardware part. I saw pings like 1800ms when 120ms~ish is the standard for me (germany). Quote Link to comment Share on other sites More sharing options...
Bluemeanie Posted December 25, 2016 Report Share Posted December 25, 2016 Could there be another problem? Asking since it's still happening here. Quote Link to comment Share on other sites More sharing options...
Woodstock HGM [HGM] Posted December 25, 2016 Report Share Posted December 25, 2016 I noticed the last few weeks around midnight (1130-1230 ish) i seem to have a lot of connectivity issues lagging out freezing up when i talk to the NPC's and crashing when docking and undocking and gating. I am curious whet time does the server conduct maintenance routines, it almost reminds me of the Megan hour we used to have several years ago. Quote Link to comment Share on other sites More sharing options...
LoqutisX Posted December 25, 2016 Report Share Posted December 25, 2016 Last night every time I gated, it locked up/froze couldn't select target to warp to nothing, had to terminate client due to not being able to logout. This happened for the next 5 gates after which i just stopped playing. Quote Link to comment Share on other sites More sharing options...
Jalen Posted December 25, 2016 Report Share Posted December 25, 2016 2 minutes ago, LoqutisX said: Last night every time I gated, it locked up/froze couldn't select target to warp to nothing, had to terminate client due to not being able to logout. This happened for the next 5 gates after which i just stopped playing. Same thing I experienced. It seems good to go now though.. Quote Link to comment Share on other sites More sharing options...
YetiGBR1 Posted December 28, 2016 Report Share Posted December 28, 2016 Still having the same issues only it is more frequent AND happening to more of my clients (between 3-4) at any time. The freezes / lock-ups happen randomly over the 1-8 clients on separate PC's. I have checked my ISP for known issues but they were resolved before Christmas, I have noticed that there was significant lag on the USA core backbone routers when doing a "Tracert" to sunrise server. It has now gotten to a point for me where it is not playable nor enjoyable, I used to tolerate the "ODD" hiccup but not every 10-30 minutes that is just plain unrealistic. I know you guys have worked tirelessly and professionally to bring us this EMU and keep it working let alone patched with content (Awesome job, please keep it up) but PLEASE, PLEASE sort these issues out :-) Apologies for the whine, just utterly gutted I cannot play the BEST game atm. Running Windows 7 Pro and Windows 10 Home and Pro on PC's all fully patched. I have done all the usual checks for viruses/Trojans/hacks etc on the network at my location and they are all clean. Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted December 28, 2016 Report Share Posted December 28, 2016 Hi YetiGBR, Sorry we have not been able to find any sort of issue at the host, we also some some issues last week at the backbone level but hadn't had any other reports until now. As soon as I have some time available I've got some tweaks I'm going to try but I don't know that it will fix this. The issue is outside the scope of the game itself, unfortunately. Quote Link to comment Share on other sites More sharing options...
YetiGBR1 Posted December 28, 2016 Report Share Posted December 28, 2016 (edited) Hi Kyp, Many thanks for the update, I figured it may be beyond the scope of the game as there was some really big lag times on the USA backbone. If I get a chance to sort out a isolated laptop I'll run several WireShark scans and see IF I can identify the offending router/switch. Many thanks again and keep up the awesome work you and the team do. YetiGBR the Insane :-) C:\>tracert sunrise.net-7.org Tracing route to sunrise.net-7.org [38.130.197.232] over a maximum of 30 hops: 1 16 ms 26 ms 21 ms 10.213.80.1 2 33 ms 20 ms 34 ms midd-core-2a-xe-133-0.network.virginmedia.net [62.252.68.169] 3 * * * Request timed out. 4 * * * Request timed out. 5 133 ms 34 ms 47 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218] 6 42 ms 36 ms 49 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162] 7 * * * Request timed out. 8 779 ms 118 ms 98 ms us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170] 9 216 ms 157 ms 149 ms us-nyc01b-ri2-ae3-0.aorta.net [84.116.137.194] 10 126 ms 103 ms 108 ms lag-5.ear3.NewYork1.Level3.net [4.68.72.9] 11 * * * Request timed out. 12 148 ms 165 ms 170 ms HAMPTON-ROA.ear1.Miami1.Level3.net [4.30.20.86] 13 * * * Request timed out. 14 * * * Request timed out. 15 146 ms 376 ms 284 ms sunrise.net-7.org [38.130.197.232] 16 157 ms 139 ms 144 ms sunrise.net-7.org [38.130.197.232] Trace complete. Edited December 28, 2016 by YetiGBR1 Added TraceRT info Quote Link to comment Share on other sites More sharing options...
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