Friendtoall Posted January 22, 2016 Report Share Posted January 22, 2016 Ok i have windows 10 on both my PC and my laptop the laptop is running perfectly fine with E&B am in and playing no hassles but the previous installation on my pc was corrupted so have re installed after a complete clear out. BUT i am now stuck with global server issue tried all the usual stuff . Its just this one thing thats stopping me using the pc to play the game .. any ideas please???? thanks Quote Link to comment Share on other sites More sharing options...
Friendtoall Posted January 22, 2016 Author Report Share Posted January 22, 2016 i will clarify that the issue is CONNECTING TO SERVER which is NOT happening Firewall has been set to ALLOW the various exe files access. game launchers OK but the server connection doesnt happen Quote Link to comment Share on other sites More sharing options...
karu [WDL] Posted January 22, 2016 Report Share Posted January 22, 2016 You have client.exe blocked from firewall. 1 Quote Link to comment Share on other sites More sharing options...
Friendtoall Posted January 22, 2016 Author Report Share Posted January 22, 2016 i have configured norton and it shows client.exe as allowing yet the problem persists Quote Link to comment Share on other sites More sharing options...
karu [WDL] Posted January 22, 2016 Report Share Posted January 22, 2016 i have configured norton and it shows client.exe as allowing yet the problem persists Launcher uses UDP and TCP/HTTPS networking, net7proxy uses UDP networking and TCP locally with client client.exe uses TCP/3805 for global and TCP/HTTPS for login, and TCP locally to communicate with proxy 'Connecting to ...' error is for TCP/3805 not being allowed. Either fix rules in norton or get rid of it. Disabling it may not be enough btw. edit: It may also be caused by windows firewall, and/or some other internet security system you may have installed. 1 Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted January 24, 2016 Report Share Posted January 24, 2016 Windows Firewall may be a good point here. As Karu says, you need to make sure you can reach all of these ports for the game client to get out. I can only recommend step by step trying to make sure you can ping and get a response from: sunrise.net-7.org patch.net-7.org If those are successful you know you're able to communicate with us where you need to, it will then be confirmed to be a port you're not allowing out, whether it be Norton, or WF or another FW software on your machine. 1 Quote Link to comment Share on other sites More sharing options...
Friendtoall Posted January 25, 2016 Author Report Share Posted January 25, 2016 ok i have a slightly bizarre situation . when i use VPN software i can access the game but when i dont i cannot. so i guess you guys are correct something is blocking it Quote Link to comment Share on other sites More sharing options...
Holyman Posted January 25, 2016 Report Share Posted January 25, 2016 Note that you are in the UK... If you are using Virgin Media as your ISP, make sure that the Firewall setting on your Virgin hub is set to "Low". Really doesn't work comfortably if it isn't: I speak whereof I know..! 1 Quote Link to comment Share on other sites More sharing options...
Friendtoall Posted January 25, 2016 Author Report Share Posted January 25, 2016 its weird as i have to set my location as the USA on the VPN and it works fine all be it slightly laggy. am on SKY and it used to work fine on it until recently Quote Link to comment Share on other sites More sharing options...
Holyman Posted January 26, 2016 Report Share Posted January 26, 2016 Check your F/W settings on your Sky hub. I went through a very frustrating July last year, after Virgin pushed out a firmware update that reset the Firewall on my hub to maximum protection. Afraid I'm not familiar with Sky/BT hubs, but I'm sure there must be a built in firewall on it. Try disabling it completely first, to see if that makes any difference. If it does, you can then turn it back on and try finding the right level or settings on it to make it work. 1 Quote Link to comment Share on other sites More sharing options...
Friendtoall Posted January 27, 2016 Author Report Share Posted January 27, 2016 i have solved the issue it wasnt Sky or Norton but an old installation of AVG that didnt uninstall correctly. * bloody software LOL * but THANKYOU to qall who offered advice it got me thru a lot of aggro :) Quote Link to comment Share on other sites More sharing options...
Kyp [LDEV] Posted January 31, 2016 Report Share Posted January 31, 2016 Yep, and that answers your VPN question, you would be tunneling past the other firewall to be on whatever network the VPN is connecting to and if those same FW rules didn't exist there, you'd be able to get to it. Good to hear you're in! Quote Link to comment Share on other sites More sharing options...
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