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Lost Items In Web Transfer


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Hi,
I logged into the net-7 terminal at joves to transfer some parts to build a golden tooth.
Everything went fine on the site but when i came back to the game the items were not there. After hinking I transfered to the wrong char. I could not find the items anywhere. Then my avatar went missing off the drop-down list on the web portal also. So I logged of the web and back on. My avatar was back on the drop down list but my parts were gone.
So the parts I'm missing are:
37 ce3k dielectric plate
2 Blackbox x93
I was able to make what I needed because I still had parts eleswhere but I'd appreciate getting my parts back.
It must have been a fluke because I tried other stuff after that and it worked fine.

PS. I posted this in an ingame support ticket and got this response:
You will need to post this in tech support to get assistance since we cannot track anything through portal transfer.

Thank you for playing The Earth & Beyond Emulator,

[HGM] Blacklung, Head Game Master
NET-7 Entertainment Game Master Division
Earth & Beyond Emulator Game Master Team
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As it looks, Abccomps was never logged into the game, so is a "shadow character" because certain data is created on first login.

I remember that was posted in some guides already in the past, that you need (must) login a character at least once to use it via portal.

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And now, after you logged in, the toon looks ok.

 

Make sure you are never using a toon for item-transfer that is reading "Level 0" in the portal. These are toons never logged in after the server went live and they will cause problems.

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As it looks, Abccomps was never logged into the game, so is a "shadow character" because certain data is created on first login.

I remember that was posted in some guides already in the past, that you need (must) login a character at least once to use it via portal.

what data is that was missing? never logged in is handled with 'last_login != last_logout' check for both from and to avatars.

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I had a few items lost in transfer a few months back myself. Had made a ticket and BL couldn't really see them on his searches.

Funny thing they were returned as unclaimed after 142 days.

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Oh and will I get my items back please.?

 

Open another ticket with the GM please and tell him, i was able to see an entry in the log, that could have been this transfer - although there was another toon involved you forgot to mention.

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Well short term memory loss is setting in.
Sometimes right after I transfer something I forget what I just did.
Sometimes when I go to transfer something, I forget as soon as I load the page what I was about to do.

I'll reopen the ticket with the gm.
Thanks Zackman
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